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Suffolk Family Information Service | Community Directory

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Suffolk Advice and Support Service helpline: 0800 068 3131 for free financial advice or support.

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Suffolk Family Information Service

General Details

The Suffolk Family Information Service (FIS) offers free impartial advice about childcare and other services that support parents and carers of children and young people aged 0-19 years, and up to 25 years for children with SEND (Special Educational Needs and Disabilities).

We can help you find local Ofsted registered childcare providers (childminders, day nurseries, pre-school playgroups, out of school care, and holiday playschemes).

We also offer information and advice about a range of other services, such as baby and toddler groups, children's centres, children's activities, parenting programmes and support groups. 

Parents looking for childcare and other family services can call our helpline or search online on our Family Services Directory website: 

Who to contact

Suffolk Family Information Service
0345 60 800 33
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Additional contact

Additional Website

Where to go

Suffolk Families Information Service
Suffolk County Council
Early Years and Childcare Team
Children & Young People's Services
Endeavour House
8 Russell Road
Area served
All Suffolk

Days & Times

Our helpline is open Monday to Thursday from 9am to 5pm, Friday from 9am to 4.30pm. There is an answering service outside these hours where you can leave a message and we will phone you back. You can also text us on 07624 80 10 60, email us or visit our website.
Time of day

Other details

Age Groups
Pre-school, Children (5-11), Adults, Young people

The Suffolk Families Information Service also help support childcare providers, as well as parents. We offer a free service to childcare settings to help advertise their childcare vacancies.

Last Updated

Local Offer Local Offer Record

Experience of including people with special educational needs and disabilities

We help support parents who are struggling to find childcare in their area for children with Special Educational Needs. We also support parents with additional needs or disabilities to secure childcare for their child/ren.

Suffolk Family Information Service
0345 60 800 33

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