Customer Service Team Norfolk and Suffolk NHS Foundation Trust (formally PALS)

Our customer service team* are available to provide information, advice and support to people who use our services, relatives and carers. The team can help to answer any questions you may have about the care the Trust provides and help guide you through services provided by the NHS and other organisations.

The customer service team can:

• provide information about NHS and other services,
• signpost to specialist services,
• listen to concerns, comments, compliments and suggestions,
• help solve problems that need quick resolution,
• manage complaints.

The customer service team actively encourage feedback on the services we provide. If you have any comments, would like to suggest any improvements or would like to use the service, please get in touch.

*The Patient Advice and Liaison Service (PALS) and the Complaints team have merged to form the Customer Service Team.