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Power Cut, Priority Services Register | Community Directory

Power Cut, Priority Services Register

General Details

Do you need extra support during a power cut or do you know someone else that would need extra support? If so, sign up to our free register. If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.

What help should I expect to get during a power cut?

  • A priority number that you can call 24 hours a day
  • A dedicated team who will contact you to keep you updated during a power cut
  • We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips if this is important to you
  • Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
  • In certain scenarios we may also offer a free hotel overnight and transport to the hotel

Who can receive extra support?

  • If you rely on medical equipment
  • If you have refrigerated medicines
  • If you have a serious or chronic illness
  • If you have a disability
  • If you or someone you care for is living with dementia
  • If you are of pensionable age
  • If you have children under five in your household
  • If you need extra support for a short time period (e.g. If you are recovering from medical treatment)

You can also register for text messages during a power cut: If your power’s off, we can keep you updated with text messages. These will let you know how our repair works are going, and give you an estimated time that your power will be switched back on.

Who to contact

UK Power Networks
0800 029 4285 enquiries (Monday to Friday 9am to 5pm)
0800 316 3105 Power cuts and emergencies
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Priority Services, UK Power Networks
Fore Hamlet

Power Cut? You can contact us 24/7 either by calling 105 or texting POWER and your postcode to 80876.

Where to go

Area served
All Suffolk

Other details

Age Groups

Who is my supplier?
Your electricity supplier is the company you choose to buy your electricity from, and who you pay your bills to. Part of what you pay is given to UK Power Networks for running and maintaining the electricity cables in your area. If you’ve recently moved house or you’re about to move into a new property you may be wondering who supplies the electricity and who the electricity bills are paid to.

What’s my MPAN?
A Meter Point Administration Number, also known as an MPAN, electricity supply number or supply number is a 13-digit reference. A MPAN is used to uniquely identify every electricity supply point in the country.

If you live in London, the South East and East of England we can help by telling you who the current electricity supplier is for your address and your MPAN.

Last Updated

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