The Patient Advice & Liaison Services (PALS) main aim is to resolve problems & concerns quickly before they become a major issue. It also acts as an early monitoring system for the Primary Care Trust by monitoring & highlighting any problems or gaps in service provision. PALS also provides information and advice on NHS services such as GPs, Dentist, Podiatrist, Opticians, Pharmacist and other community services, voluntary & support groups. It can also assist on making an appointment with an organisation or department, which may involve attending with the patient or on their behalf to articulate their concerns. PALS can advise on how to make a formal complaint but tries to resolve issues to help avoid a complaint being made. They are part of the feedback services to enable NHS Suffolk to review and where necessary improve its services.
Patients Advice and Liaison Service (PALS) The Ipswich Hospital NHS Trust
Who to contact
- Position
- Co-ordinator
- Telephone
-
0800 328 7624 (for public)
- pals.service@ipswichhospital.nhs.uk
- Website
-
http://www.ipswichhospital.nhs.uk/PALS
- Address
-
Hospital Advice & Complaints Service
Nursing & Quality Directorate
The Ipswich Hospital NHS Trust
Heath Rd
Suffolk - Postcode
- IP4 5PD
Where to go
- Name
- Patients Advice and Liaison Service (PALS) The Ipswich Hospital NHS Trust
- Address
-
Hospital Advice & Complaints Service
Nursing & Quality Directorate
The Ipswich Hospital NHS Trust
Heath Rd
Suffolk - Postcode
- IP4 5PD
- Area served
- Ipswich
Other details
- Age Groups
- Adults, Young people
- Notes
PALS is a free confidential information service giving on the spot help for patients, their families, carers and staff. PALS can meet with clients where necessary to assist in their problem
- Last Updated
- 17/10/2016