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Patients Advice and Liaison Service (PALS) The Ipswich Hospital

The Patient Advice & Liaison Services (PALS) main aim is to resolve problems & concerns quickly before they become a major issue. It also acts as an early monitoring system for the Primary Care Trust by monitoring & highlighting any problems or gaps in service provision.

PALS also provides information and advice on NHS services such as GPs, Dentist, Podiatrist, Opticians, Pharmacist and other community services, voluntary & support groups. It can also assist on making an appointment with an organisation or department, which may involve attending with the patient or on their behalf to articulate their concerns.

PALS can advise on how to make a formal complaint but tries to resolve issues to help avoid a complaint being made. They are part of the feedback services to enable NHS Suffolk to review and where necessary improve its services.

Who to contact

Name
PALS
Telephone
0800 328 7624 or 01473 704781
Email
pals@esneft.nhs.uk
Website
http://www.ipswichhospital.nhs.uk/PALS
Notes

If your call is urgent and you require assistance outside these hours please dial 01473 712 233 and ask to speak to the Site Matron.

Where to go

Name
Patient Advice and Liaison Service (S617)
Address
Ipswich Hospital
Heath Rd
Suffolk
Postcode
IP4 5PD
Area served
Ipswich

Days & Times

09:00 – 16:00

Other details

Age Groups
Adults, Young people
Notes

PALS is a free confidential information service giving on the spot help for patients, their families, carers and staff. PALS can meet with clients where necessary to assist in their problem

Last Updated
09/09/2019

Local Offer Local Offer Record

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