ChatHealth is an easy way for young people (aged 11-19 years) to confidentially ask for help about a range of issues, or make an appointment with a school nurse, by sending a text message.
This service is provided by Suffolk County Council's School Nursing Service covering all of Suffolk (from 01 April 2019 this includes Lowestoft and Waveney), and aims to provide timely and convenient access to confidential health advice for students, including issues about:
- Sexual health
- Emotional health and wellbeing
- Healthy eating
- Smoking, drugs and alcohol
- Self harm
- General health concerns
Messages sent to the dedicated number are delivered to a secure website, and responded to by local school nursing teams.
You can text a school nurse on 07507 333356, Monday to Friday (excluding bank holidays), 09:00 to 16:30.
Anyone who texts the service out-of-hours receives a ‘bounce–back’ message that explains where to get help, and when they can expect a response. Texts are normally replied to within one working day.
This service is also available for parents with children in primary school.
See a video promoting the ChatHealth Text Service to teenagers and the parents of age groups (5-19)