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Children and Young People's Emotional Wellbeing Hub

The Emotional Wellbeing Hub provides access to NHS Mental Health Support Services for families in East and West Suffolk.

Parents and carers can make a referral to the Emotional Wellbeing Hub if they are concerned about the mental health of a child or young person aged 0-25 years, or if you're a young person experiencing emotional wellbeing difficulties.

For families who live in Lowestoft and Waveney, please go to the Just One Norfolk website or call 0300 300 0123 to find your equivalent support service.

If you need emergency support

The Emotional Wellbeing Hub Helpline number is not an emergency helpline.
If you need urgent help you can contact the NHS Mental Health Crisis Support Line by calling 111 and pressing option 2. This is a 24/7 helpline for anyone of any age in Norfolk and Suffolk.

Who to contact

Name: Emotional Wellbeing Hub
Telephone: Call 0345 600 2090, and press option 3 (Open Monday to Friday 9am – 3pm).
Website: Emotional Wellbeing Hub page via the Emotional Wellbeing Gateway website

Where to go

Address: Endeavour House
8 Russell Road
Ipswich
Suffolk
Postcode: IP1 2BX; View IP1 2BX on a map
Area served: Saxmundham, Haverhill, Ipswich, Hadleigh, Babergh, Halesworth, Stowmarket, Southwold, Kesgrave, Bury St Edmunds, Eye, Mid Suffolk, Thurston, Sudbury, East Suffolk, Leiston, Newmarket, Framlingham, Woodbridge, Felixstowe, West Suffolk, Mildenhall, Needham Market

Days & Times

Open Monday to Friday 8am to 8pm
Time of day: Morning
Afternoon
Evening
Session Information: For urgent help outside these hours
please call NHS Crisis support line. Call 111 and press option 2

Other details

Cost Details

Free and confidential service

Referral required?

Yes

Referral and availability notes

To make an online referral to the Emotional Wellbeing Hub, please complete the relevant referral form below:

Young person self-referral form (0-24 year olds)

Parent/Carer referral form (0-24 year olds)

Professionals referral form (CAMHS – 0-18 year olds) (if you are a GP see update below)

Professionals referral form (YAMHS 18-24 year olds)

Please read our confidentiality policies: Suffolk County Council’s Privacy Notice and Norfolk and Suffolk Foundation Trust Privacy Notice.

If you have any issues using the above referral forms, please contact us.

Referral information for GPS - update from 4th December 23

Following feedback from GPs and other system partners, Norfolk and Suffolk NHS
Foundation Trust (NSFT) is launching a new 0-18 year olds referral criteria document and referral form for its Suffolk Child and Adolescent Mental Health Services (CAMHS).

The referral criteria aims to help referrers understand who to refer, when, what for and how. It also explains more about the services our CAMHS teams provide, which include:

Early Intervention CAMHS – supports young people with mild to moderate mental health issues and includes the Under-18 Wellbeing Team, Psychology in Schools Team and Mental Health Support Teams in schools.

Specialist CAMHS (formerly known as Child and Family) – for those with moderate to severe mental health difficulties such as mood disorders, post-traumatic stress disorder and complex emotional needs.

The new 0-18 referral form for GPs will be available on the DXS system from 4 December. Please submit completed forms via ERS.

Before making a referral

Please check whether the young person can be signposted to support from other services that may be more appropriate to access before making a referral - like support from Kooth, the School Nursing ChatHealth Service or Health Visiting team (Under 5s), or advice from voluntry organisations who maybe able to assist or emergency support from the NHS 111 option 2 Crisis Support Line.

Age Groups