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Children and Young People's Emotional Wellbeing Hub

Emotional Wellbeing Hub logo

The Emotional Wellbeing Hub is a multi-agency team offering a central point of contact for families, professionals, and young people to make a referral to access specilalist mental health support services or to discuss concerns about the emotional wellbeing of a child or young person in East or West Suffolk, aged 0-25.

What can I expect from you?

  • Discuss your concerns/needs with one of our clinical practitioners.
  • A CAMHS referral service to access specialist mental health services.

What support do you offer carers including friends and family?

  • Discuss your concerns/needs with one of our clinical practitioners.
  • Help with making a referral.

How do I contact the Emotional Wellbeing Hub?

Call the Hub on 0345 600 2090 and press option 2 or see below for how to make an online referral to the Hub for clinical assessment and to access mental health support services.

For families who live in Lowestoft and Waveney, please go to the Just One Norfolk website or call 0300 300 0123 to find your equivalent support service.

I need help urgently! Who do I call?

The Emotional Wellbeing Hub Helpline number is not an emergency helpline.
If you need urgent help you can conact the NHS Mental Health Crisis Support Line by calling 111 and press option 2.

Who to contact

Name
Emotional Wellbeing Hub
Telephone
Call 0345 600 2090, and press option 2 (Open Monday to Friday 9am – 3pm).
Website
Emotional Wellbeing Hub page via the Emotional Wellbeing Gateway website

Where to go

Address
Suffolk County Council, Landmark House
White House Road
Ipswich
Suffolk
Postcode
IP1 5PB
View IP1 5PB on a map
Area served
Saxmundham, Haverhill, Ipswich, Hadleigh, Halesworth, Stowmarket, Southwold, Kesgrave, Bury St Edmunds, Eye, Mid Suffolk, Thurston, Sudbury, Leiston, Newmarket, Framlingham, Woodbridge, Felixstowe, Mildenhall, Needham Market

Days & Times

Open Monday to Friday 9am – 3pm.
Time of day
Morning
Afternoon
Evening
Session Information
For urgent help outside these hours
please call NHS Crisis support line. Call 111 and press option 2

Other details

Cost Details
Free and confidential service
Referral required?
Yes
Referral and availability notes

Referral form for parents and carers, and young person self-refferal form:

Parent, carer and professionals referral form

Young person self-referral form - 
If you are a young person you can find more information about making a self-referral to the Hub on The Source Website, as well as other emotional wellbeing support.

Please read our confidentiality policies: Suffolk County Council’s Privacy Notice and Norfolk and Suffolk Foundation Trust Privacy Notice

Referral information for Professionals and GPS:

Before professionals/GPs make a referral to our service, please check whether the young person can be signposted to support from the School Nursing ChatHealth Service or Health Visiting team (Under 5s) 

Please read our criteria for referrals guidance document before making a referral which can be found in the download box to the right of this page.

Age Groups
Pre-school, 16-25 years, Children (5-11), Adults, Young people

Local Offer

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