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Children and Young People's Emotional Wellbeing Hub

Emotional Wellbeing Hub logo

The Emotional Wellbeing Hub provides access to NHS Mental Health Support Services for families in East and West Suffolk.

Parents and carers can make a referral to the Emotional Wellbeing Hub if they are concerned about the mental health of a child or young person aged 0-25 years, or if you're a young person experiencing emotional wellbeing difficulties.

For families who live in Lowestoft and Waveney, please go to the Just One Norfolk website or call 0300 300 0123 to find your equivalent support service.

If you need emergency support

The Emotional Wellbeing Hub Helpline number is not an emergency helpline.

If you need urgent help you can contact the NHS Mental Health Crisis Support Line by calling 111 and pressing option 2. This is a 24/7 helpline for anyone of any age in Norfolk and Suffolk.

If it is a life-threatening emerency, please call 999

Who to contact

Emotional Wellbeing Hub
Call 0345 600 2090, and press option 2 (Open Monday to Friday 9am – 3.30pm).
Emotional Wellbeing Hub page via the Emotional Wellbeing Gateway website

Please note due to staffing shortages we have had to reduce our opening hours. We apologise for any inconvenience, and hope to resume normal working hours (Mon-Fri, 8am-8pm) as soon as possible.

Where to go

Endeavour House
8 Russell Road
View IP1 2BX on a map
Area served
Saxmundham, Haverhill, Ipswich, Hadleigh, Babergh, Halesworth, Stowmarket, Southwold, Kesgrave, Bury St Edmunds, Eye, Mid Suffolk, Thurston, Sudbury, East Suffolk, Leiston, Newmarket, Framlingham, Woodbridge, Felixstowe, West Suffolk, Mildenhall, Needham Market

Days & Times

Open Monday to Friday 8am to 8pm
Time of day
Session Information
For urgent help outside these hours
please call NHS Crisis support line. Call 111 and press option 2

Other details

Cost Details
Free and confidential service
Referral required?
Referral and availability notes

To make an online referral to the Emotional Wellbeing Hub, please complete the relevant referral form below:

Young person self-referral form (0-24 year olds)  

Parent/Carer referral form (0-24 year olds)

Professionals referral form (CAMHS – 0-18 year olds) (see January update below)

Professionals referral form (YAMHS 18-24 year olds)

Please read our confidentiality policies: Suffolk County Council’s Privacy Notice and Norfolk and Suffolk Foundation Trust Privacy Notice

Referral information for GPS and professionals - update January 2024

Following feedback from GPs and other system partners, Norfolk and Suffolk NHS
Foundation Trust (NSFT) is launching a new 0-18 year olds referral criteria document and referral form for its Suffolk Child and Adolescent Mental Health Services (CAMHS).

The referral criteria aims to help referrers understand who to refer, when, what for and how. It also explains more about the services our CAMHS teams provide, which include:  

  • Specialist CAMHS (formerly known as Child and Family) – for those with moderate to severe mental health difficulties such as mood disorders, post-traumatic stress disorder and complex emotional needs.   

The new 0-18 referral form for GPs is available on the DXS system. Please submit completed forms via ERS.

Before making a referral 

Please check whether the young person can be signposted to support from other services that may be more appropriate to access before making a referral - like support from Kooth, the School Nursing ChatHealth Service or Health Visiting team (Under 5s), or advice from voluntary organisations who maybe able to assist or emergency support from the NHS 111 option 2 Crisis Support Line. 

Age Groups
Pre-school, 16-25 years, Children (5-11), Adults, Young people

Support for people with disabilities

Access Suffolk
Access Suffolk

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