Skip to main content

Homegroup - East Ipswich Mental Health Cluster

The East Ipswich Mental Health Cluster comprises of 5 Supported Housing Services, a Respite Service, a Short Stay Service and a Community Recovery Service.

We support adults who have a diagnosis of severe and enduring mental health conditions, who may also have substance misuse issues and/or a mild learning disability.

There is a staff team of Mental Health Support Co-ordinators and Support Workers comprising of full-time and part-time staff. There are two Client Services Managers and a Senior Client Services Manager co-ordinating support to colleagues and customers.

We work very closely with the Mental Health Integrated Delivery Teams, Adult Social Care Services, Acute Services, Forensic Services & other key agencies.

All of our services have access to an out of hours on call system to support colleagues/ customers in the event of an emergency.

Who to contact

Name
Katharine Farrow
Position
Senior Client Services Manager
Telephone
07714756042
03001310031
Email
Kathy.farrow@homegroup.org.uk
Website
https://www.homegroup.org.uk/Care-and-Support/Our-Care-Services/Mental-Health

Where to go

Area served
Ipswich, East Ipswich, Suffolk

Other details

Referral required?
Yes
Referral and availability notes

Supported housing services: We have a range of Supported Housing Services in the East of Ipswich, ranging levels of support available from floating support to 24 hour support.

Our key aim is to meet the agreed support needs of customers. We offer support to help customers manage their mental & physical wellbeing, to manage change and recover aspects of their lives that may have been lost due to mental ill health; ultimately supporting customers to take control & reach their full potential, move-on and live as independently as possible. We aim to deliver effective services through well trained staff and working in close partnership with other support agencies. We aim to enable customers to move on to appropriate accommodation when they leave the service.

In order to meet these aims we have set the following objectives:

Accommodation:

To provide good quality, secure, furnished and unfurnished housing.

Support:

To work in partnership with statutory and voluntary support agencies to assess each customer’s support needs.

To develop support & wellbeing plans with customers using a Recovery Star to plan and manage change, take positive risks and to meet the agreed support need of individual customers.

Advocacy and Advice:

To support customers to retain control over their lives, exercise their choice and make effective use of agencies and resources in the community.

Resettlement:

To assist customers to find and be able to maintain housing or move-on accommodation that is appropriate to their needs and to work with other support agencies to ensure continuing support and crisis plans are in place. As a national organisation we can help customer’s access housing in other parts of the country if that is what they want.  This service is for service users aged 18 and over, recovering from severe and enduring mental health problems; this may include service users with co-existing substance dependency and mild learning difficulties. We accept housing referrals directly and are considered by the Ipswich and Coastal Housing Allocations Panel following an assessment process. All service users accessing the service must be attached to secondary mental health services and be care coordinated under a CPA Review.

The Community Recovery Service; The service offers support to individuals in their own homes, we are contracted to deliver 40 hours per week; customers support hours can be flexible according to their needs. This service is led from two of our supported housing services. Support hours are flexible and depend on the individual. Support is usually offered between 9am and 6pm Monday to Friday as well as 10am and 6pm Saturday and Sunday. We offer a drop in at the weekends from 11am-1pm for these customers as an opportunity to socialise and seek additional information about other services available to them. This service is for service users aged 18 and over, recovering from severe and enduring mental health problems; this may include service users with co-existing substance dependency and mild learning difficulties. All service users accessing the service must be attached to secondary mental health services and be care coordinated under a CPA Review. Referrals to this service must be accompanied by an up to date care plan and risk assessment stating the need for support and the recommended hours.

Respite Service; Respite stays can be from a few days to two week stays at any one time. The aim of this service is for planned stays which will enable the customer; their family/ friends to gain additional support to maintain their wellbeing. This service is available at our 24 hour supported housing service. This service is for service users aged 18 and over, recovering from severe and enduring mental health problems; this may include service users with co-existing substance dependency and mild learning difficulties. All service users accessing the service must be attached to secondary mental health services and be care coordinated under a CPA Review. Telephone Referrals to the Respite Service are made via the clients Care Co-ordinator directly to the service. Care co-ordinators are required to then send in up to date care plan and risk assessment which includes the need for respite. A visit to the service is then arranged where an assessment will take place.

Short stay Service: the aim is to prevent/reduce hospital admissions for those people in mental health crisis, or in danger of their situation becoming a crisis. This service provides short stays in 24 hour supported accommodation as an alternative to an in-patient stay. This is likely to be a reactive and have a short notice response in a crisis. This service is available at our 24 hour supported housing service. It will provide accommodation and support in a safe environment to people that have an assessed need which cannot be met in their home. Stays can be for up to 72 hours, this may be extended in exceptional circumstances. Access to the Short Stay Service is via the Home Treatment Team who then decide if this service is appropriate. Home Treatment Team will then contact the service and a joint assessment is arranged.

Age Groups
Adults
Service users involved in planning
Yes
Last Updated
01/02/2018

More like this

Home care
Respite care
Mental health support

Reviews

Sign in to write a review

Back to top