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The Ark Family Hub - North Lowestoft | Community Directory

The Ark Family Hub - North Lowestoft

General Details

Family Hubs are places where families can access a Health and Children’s Centre service.  We offer a range of activities and support services, in a convenient location.

To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

Who to contact

Rachel Gardner
Health & Children's Centre Coordinator
01502 502230 OR Suffolk Family Information Service on 0345 60 800 33
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The Ark Family Hub
Water Lane
NR32 2NH

Where to go

The Ark Family Hub - North Lowestoft
Water Lane
NR32 2NH
Area served
Parking available
Parking details
Parking is free of charge in the car park - but the maximum stay is 2 1/2 hours

Days & Times

Reception Open: Monday to Thursday 9:00am - 5:00pm. Friday 9:00am - 4:30pm : YMCA Childcare Open Monday to Friday from 8:00am - 3:00pm. Term-time ONLY

Other details

Cost Details
Family Hub services are free.
Age Groups
Pre-school, 16-25 years, Children (5-11), Adults, Young people
Disabled Parking, Wheelchair Access, Adapted Toilet

Accreditation website
Accreditation details
Family Hubs are places where families can access a Health and Children’s Centre service. We offer a range of activities and support services, in a convenient location.




Service users involved in planning
Parents are encouraged to feed back at the end of sessions both verbally and through formal evaluations
View the latest Ofsted Inspection Report
Last Updated

Local Offer Local Offer Record

Experience of including people with special educational needs and disabilities

Children’s Centre Name and Address:

North Lowestoft Health and Children’s Centres


The Ark                               Village Rise

Water Lane                         Blyford Road

Lowestoft                            Lowestoft

NR32 2NH                          NR32 4PZ

Contact Details:

The Ark – 01502 502230

Village Rise – 01502 533570


Email Address



Named SEND Contact for our Centres:

Kate Ryczanowski / Andrea Collins

How does North Lowestoft Children’s Centre cater for children and families with special educational needs and/or disability?


Health and Children's Centres are for families with children under five. 


At North Lowestoft Children’s Centres, we are committed to promoting and providing high quality learning and play opportunities.  We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.  The centre has an equal opportunity policy which is reviewed as a minimum yearly.  We offer a range of universal and targeted support and services which are designed to meet the needs of all users.


Where possible, all our group activities are planned to meet individual children’s needs.  We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.  Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.


We offer a range of parenting courses to help support parents in managing challenging behaviours.  Please see our timetable for  a full lists of groups and for more information.


How will staff support my child's needs?


Staff are on hand during our activities and can offer help and support as required.  One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. 

Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required.  These can include:

The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care

Suffolk Early Learning Together Service

Speech and Language Therapists

Behavioural Support Services

Specialist Services


When it is time for your child to start attending nursery or school, we can support you in the transition period as we know this can be both challenging and an emotional time.  Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.



What arrangements are in place to ensure that North Lowestoft Children’s Centres are accessible for children and families with special educational needs and/or disability?



Our Centres are fully wheel chair accessible from all entrances. 


Our outdoor play areas are at ground level and consist of some concreted areas. The outside area at Village Rise has some grass and covered areas.  Gardens in both centres have a mixture of high and low level beds, where children can dig, plant and watch things grow.


Within the centres we have accessible toilets with baby change facilities which include emergency alarms.   All the rooms have non slip flooring.


The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.



What training or experience do the staff supporting children and young people with SEND have?

Both The Ark and Village Rise Health and Children’s Centres are an inclusive setting with staff experienced and trained in early years care and education. 

Staff Training undertaken includes


ECAT – Every Child a Talker

Autism Awareness and supporting families


Relationships build brains


Build and maintain relationships

Characteristics of effective learning

Children, trauma and violence


Helping parents who misuse substances



Who can I contact for further information?


Jenny Carter - Healthy Child Service Manager

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