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The Ark Family Hub 0-19 (25 SEND) - North Lowestoft

Suffolk Health and Children's Centres logo

A Family Hub is somewhere families, parents, carers, young people can get support.

Our Family Hub model includes:

  • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
  • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
  • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
  • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

Who to contact

Rachel Gardner
01502 502230 OR Suffolk Family Information Service on 0345 60 800 33
Social Media
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Where to go

The Ark Family Hub - North Lowestoft
Water Lane
NR32 2NH
View NR32 2NH on a map
Area served
Venue Website
Parking available
Parking details
Parking is free of charge in the car park - but the maximum stay is 2 1/2 hours

Days & Times

Reception Open: Monday to Thursday 9:00am - 5:00pm. Friday 9:00am - 4:30pm : YMCA Childcare Open Monday to Friday from 8:00am - 3:00pm. Term-time ONLY

Other details

Cost Details
Family Hub services are free.
Age Groups
Pre-school, 16-25 years, Children (5-11), Adults, Young people
Disabled Parking, Wheelchair Access, Adapted Toilet

Accreditation website
Accreditation details

Family Hubs are places where families can access a Health and Children’s Centre service. We offer a range of activities and support services, in a convenient location.

Service users involved in planning
Parents are encouraged to feed back at the end of sessions both verbally and through formal evaluations
View the latest Ofsted Inspection Report

Local Offer

Experience of including people with special educational needs and disabilities

North Lowestoft Family Hubs:


The Ark                               Village Rise

Water Lane                         Blyford Road

Lowestoft                            Lowestoft

NR32 2NH                          NR32 4PZ

Email Address



Named SEND Contact for our Centres:

Kate Ryczanowski / Andrea Collins

How does North Lowestoft Family Hub cater for children and families with special educational needs and/or disability?

Family Hubs are for families with children under five. 

At North Lowestoft Family Hubs we are committed to promoting and providing high quality learning and play opportunities.  We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.  The centre has an equal opportunity policy which is reviewed as a minimum yearly.  We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

Where possible, all our group activities are planned to meet individual children’s needs.  We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.  Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

We offer a range of parenting courses to help support parents in managing challenging behaviours.  Please see our timetable for  a full lists of groups and for more information.


How will staff support my child's needs?

Staff are on hand during our activities and can offer help and support as required.  One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. 

Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required.  These can include:

The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care

Suffolk Early Learning Together Service

Speech and Language Therapists

Behavioural Support Services

Specialist Services

When it is time for your child to start attending nursery or school, we can support you in the transition period as we know this can be both challenging and an emotional time.  Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.


What arrangements are in place to ensure that North Lowestoft Family Hubs are accessible for children and families with special educational needs and/or disability?

Our Family Hubs are fully wheel chair accessible from all entrances. 

Our outdoor play areas are at ground level and consist of some concreted areas. The outside area at Village Rise has some grass and covered areas.  Gardens in both hubs have a mixture of high and low level beds, where children can dig, plant and watch things grow.

Within the centres we have accessible toilets with baby change facilities which include emergency alarms.   All the rooms have non slip flooring.

The furniture within both hubs is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

What training or experience do the staff supporting children and young people with SEND have?

Both The Ark and Village Rise Health and Family Hubs are an inclusive setting with staff experienced and trained in early years care and education. 

Staff Training undertaken includes:

  • ECAT – Every Child a Talker
  • Autism Awareness and supporting families
  • Makaton
  • Relationships build brains
  • EYFS
  • Build and maintain relationships
  • Characteristics of effective learning
  • Children, trauma and violence
  • Boundaries
  • Helping parents who misuse substances
  • Solihull

 Who can I contact for further information?


Jenny Carter - Manager
01502 502230

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