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Sudbury Area Health & Children's Centres @ The Phoenix Family Hub

A Family Hub is somewhere families, parents, carers, young people can get support.

Our Family Hub model includes:

  • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
  • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
  • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
  • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

The Sudbury Area Family Hub offers families with children 0-19 years (25 years for those with Special Educational Needs and Disabilities), a friendly place to go to access a range of activities and support services.  

People who may help you from your local Family Hub are Health Visitors, Healthy Child Practitioners and Health & Children's Centre Advisors. 

Each centre runs a different timetable of activities, which may include:

  • child health clinics
  • family learning, such as Infant Massage, Introducing Solids, Infant Feeding Group and in partnership with Realise Futures, Baby & Me, Baby Babble & Banter, Rhythm and Rhyme, Paper Paint and Play and more
  • parenting support groups
  • signposting for advice about debt, budgeting, housing and benefits
  • child and family health support
  • Foodbank vouchers
  • outreach – bringing services to you

Within Suffolk, our Health Visiting Teams are aligned with our Health & Children's Centre Service, providing a range of services to help you and your family stay safe, happy and healthy - including child health clinics. We also have an outreach Service within The South Suffolk Area which is run in conjunction with Cherry Blossom Health and Children's Centre services from various Venues

https://www.facebook.com/Cherry-Blossom-Health-Childrens-Centre-Service-160543030791369/

email: cherryblossom@suffolk.gov.uk

To access any Health and Children’s Centre service drop-in to your local Family Hub, 9-5, Monday-Friday.

 

Who to contact

Name
Sarah Edwards
Position
Healthy Child Practice Manager - Central & South Suffolk
Telephone
07850883224 / 01787 888666
Email
phoenix@suffolk.gov.uk
Website
https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
Social Media
 Find us on Facebook
Address
Phoenix Family Hub
Tudor Road
Sudbury
Suffolk
Postcode
CO10 1NP
Notes

For all child health enquiries and weight and development reviews, please contact the Health Business Centre to speak to a clinician or advisor. Our Clinical Duty Team (Health Visitors and Staff Nurses) are currently available to offer health information and advice where you have questions about your child’s health and/or development. If your child requires additional support or assessment, we will inform your local health visiting team so that this can be arranged. Our Health Business Centre Advisors are available to plan or rearrange any health appointments for yourself and/or your child. You can telephone or email us on:

Please note: Our line is busy during the day, which means you may have to leave us a voicemail with your query. Please include your name or your child’s name, date of birth and postcode so we can locate your health record and call you back as soon as we are able. We aim to return all voicemails on the  same working day or the following morning if you call us late in the afternoon. We currently operate Monday to Friday (excluding Bank Holidays) 0900-1700hrs.

https://www.suffolk.gov.uk/children-families-and-learning/childrens-health/health-visiting/

 

 

Additional contact

Name
Stephanie Welham
Position
Health & Children's Centre Co-ordinator (Weds-Fri)
Telephone
Tel 01787 888666 Mobile: 07860778433
Email
Stephanie.welham@suffolk.gov.uk
Additional Website
https://www.suffolk.gov.uk/healthvisiting
Address
Phoenix Family Hub
Tudor Road
Sudbury
CO10 1NP

Where to go

Name
Sudbury Area Health & Children's Centres
Address
Phoenix Family Hub
Tudor Road
Sudbury
Suffolk
Postcode
CO10 1NP
View CO10 1NP on a map
Area served
Sudbury
Venue Email
phoenix@suffolk.gov.uk
Venue Website
https://www.suffolk.gov.uk/healthvisiting
Parking available
Yes
Parking details
Plenty of free parking
Transport
Close to Sudbury town centre and various bus routes and train station
Notes

The Phoenix Family Hub is next to Sudbury Ormiston Academy (opposite the tennis courts at the rear).

Sudbury Area Health & Children's Centres cover the following areas: (please note this is not a full list of the areas covered)

Sudbury, Long Melford, Bures, Great Waldingfield, Great Cornard, Boxford, Edwardstone, Groton, Alpheton, Lavenham, Cockfield, Thorpe Morieux, Preston St Mary, Monks Eleigh, Glemsford, Cavendish, Poslingford, Stansfield, Stanstead, Brockley, Hartest, Lawshall, Shimpling, Cockfield, Leavenheath, Assington, Newton, Thorington Street, Stoke By Nayland

 

 

 

Days & Times

Open Monday to Friday 9:00 am - 5:00 pm

Other details

Cost Details
Our Services are free of charge.
Referral required?
No
Referral and availability notes

Referral required for some specialised services - please telephone for more details.

Age Groups
Pre-school, 16-25 years, Children (5-11), Adults, Young people
Accessibility
Disabled Parking, Wheelchair Access, Adapted Toilet

Accreditation website
https://www.suffolk.gov.uk/healthvisiting
Accreditation details

Family Hubs offer families and young people 0-5 years, a friendly place to go to access a range of activities and support services.


Notes

Services:  

  • child health clinics
  • speech and language assessments
  • child health reviews
  • parenting support groups
  • advice about money, training and employment - via signposting and Citizens Advice Sudbury attendance (3rd Thursday of each month 12.30-2.30 pm)
  • child and family health support such as breastfeeding support groups
  • outreach – bringing services to you
  • Foodbank vouchers
  • Family learning sessions - eg infant massage, introducing solids, infant feeding and learning in partnership with Realise Futures
Service users involved in planning
No
We also work closely with The South Suffolk Health and Children's Centre Services who mostly run their service via Outreach Venues
Ofsted
View the latest Ofsted Inspection Report

Local Offer

Experience of including people with special educational needs and disabilities

Family Hubs are for families with children 0-19 years (25 years for those with Special Educational Needs and Disabilities). In Suffolk we have joined up our Children’s Centre’s with the Health Visiting service, as we believe this will provide you with the best care and support. The Hub teams are made up of Health Visitors, Healthy Child Practitioners and Health & Children's Centre Advisors.

We are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see www.suffolk.gov.uk/parenting for further details.

How will staff support my child's needs?

One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your family’s and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

What arrangements are in place to ensure that Phoenix Family Hub is accessible for children and families with special educational needs and/or disability?

The site has disabled parking spaces outside the front entrance.

Within the Hub we have accessible toilets with baby change facilities which include emergency alarms and all internal doors are wider to allow easy access.

What training or experience do the staff supporting children and young people with SEND have?

The hub is an inclusive setting with staff experienced and trained in early years care and education.  We run a group called "Little Stars", which is specifically for parents and their children who have special educational needs or disabilities.  

Staff Training undertaken includes:

  • Autism Awareness and supporting families
  • WellComm – staff are trained to undertake WellComm (Speech & Language) assessments and support parents in helping their child’s language development
  • EYFS
  • Signs of Safety
  • Solihull Parenting
  • Incredible years 0-5
  • Triple P Parenting
  • Inclusion and Diversity Awareness

Who can I contact for further information? 

Sarah Edwards

Healthy Child Practice Manager

01787 888666

phoenix@suffolk.gov.uk

Contact
Sarah Edwards - Healthy Child Practice Manager
Telephone
01787 888666
Email
phoenix@suffolk.gov.uk

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