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*SEND Family Services

The Family Services Teams are part of the Inclusion Service at Suffolk County Council. They work to support children with Special Educational Needs and Disabilities (SEND) and their families and the education settings they attend.

The teams:

  • Ensure that assessments, including Education, Health and Care Needs Assessments, are accurate and delivered within statutory timescales
  • Guide children and young people with Education, Health and Care Plans and their families through their education and SEND journey
  • Monitor the progress of children and young people with SEND in achieving outcomes from their Education, Health and Care Plans, to prepare them for adulthood, and offer guidance at times of transition
  • Support children and young people with Education, Health and Care Plans who are at risk of, or who have been permanently excluded

SEND Family Services has launched a new portal for applications for Education, Health and Care needs assessments (EHCNA).

For new requests, we ask that you use the following link to access and complete the new online portal form: Suffolk Children and Young People's Portal

If you have previously submitted an Early Help assessment or safeguarding referral to us, you will already have an account. If not, you will be asked to create an account the first time you complete a request. You will find guidance on how to complete the new portal form using the link above.

For any EHCNA requests that you are part way through, you can submit these on the existing paperwork, but we please ask that you email these to: EHCNARequest@suffolk.gov.uk

For assistance with the portal, you can contact the new EHCNA request team on: 01473 263688.

Download the Family Services Contactsheet here.

Where to go

Area served
All Suffolk

Other details

Age Groups
Pre-school, 16-25 years, Children (5-11), Young people
Related links
Transition protocol for SEND Family Services

Local Offer

Local Offer
Experience of including people with special educational needs and disabilities

The service operates in line with the Children and Families Act (2014) and SEND Code of Practice (2015), working in partnership with a full range of organisations involved in delivering the Local Offer, including health, social care, education settings and other providers, as well as children, young people and families directly.

Assessments, Education, Health and Care Plans
Conditions Supported
Autistic spectrum conditions
Communication difficulties
Health conditions
Learning difficulties
Mental health conditions
Physical disabilities
Sensory impairments

More like this

Learning disabilities
Sensory impairment
Mental health support groups
Young people
Health support groups


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