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Careline365 | Community Directory

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Suffolk Advice and Support Service helpline: 0800 068 3131 for free financial advice or support.

Home, But Not Alone emergency helpline: 0800 876 6926 for urgent help


General Details

Careline alarm is perfect for anyone who could be vulnerable at home: elderly people, the disabled, or people who suffer from a long term health condition. They are especially suited to people who are at risk of falling. With a Careline alarm, you can live worry-free at home, safe in the knowledge that our 24-hour care team can help you at the push of a button.  

Careline is committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm can help them to achieve this. Careline is a name that people know and trust, we have helped countless people across the UK to live a happy and independent life. Our Alarms are a quick, reliable way of raising a call for help when it is most needed. The alarm consists of two parts - a Base Unit and a Careline Pendant. When the user needs help, they simply press the red button on the pendant and they will instantly be connected to our Care Team. 

Our Fall Detector Plan includes the Intelligent Fall Detector Pendant which offers additional protection by automatically generating a call for assistance if a fall is detected and the wearer is unable to push the help button. The Careline Yearly Plan is our most cost-effective tariff.

For more information, or to order an alarm, call us free on 0800 101 3333 or visit Use code 365list to save 5% on your order at checkout.

We can set up the personal alarm service within 24 hours of receiving a customer order either online or over the phone.

Who to contact

Stephanie Barker
Office Administrator
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Paynes Park

Where to go

Paynes Park
Area served
All Suffolk

Days & Times

Open Monday-Friday 9am-6pm and Saturday 10am-4pm

Other details

Table of costs
Table of costs
AmountCost Type
Monthly plan: £13.89 Per term
Annual plan: £125.00 with 3 months FREE Per term
Fall Detector Yearly Plan: Intelligent Fall Detector Pendant £184.00 per year
Set-up Cost: £40
Cost Details
For new customers, there is a one-off additional payment of £40.00 which covers the setup and administration costs.
Referral required?
Referral and availability notes

You do not need a referral in order to purchase a Careline Alarm, but many of our customers do come from referrals!

Do you know someone who would benefit from a Careline alarm?

You can refer anyone! Simply fill in our contact us page: and we will get back to you as soon as we can.

Age Groups
16-25 years, Adults, Young people

To learn more about Careline in Suffolk, please follow this link:

Last Updated

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Rated 5 out of 5
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Friendly staff
The staff were very friendly and it has given my Mum the confidence she needed to carry on living at home.