The Patient Advice & Liaison Services (PALS) main aim is to resolve problems & concerns quickly before they become a major issue. It also acts as an early monitoring system for the Primary Care Trust by monitoring & highlighting any problems or gaps in service provision. PALS also provides information and advice on NHS services such as GPs, Dentist, Podiatrist, Opticians, Pharmacist and other community services, voluntary & support groups.

It can also assist on making an appointment with an organisation or department, which may involve attending with the patient or on their behalf to articulate their concerns. PALS can advise on how to make a formal complaint but tries to resolve issues to help avoid a complaint being made. They are part of the feedback services to enable NHS Suffolk to review and where necessary improve its services.