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Organisations offering activities and support. For local information go to Coronavirus Information,
Home But Not Alone phone line: 0800 876 6926,
or go to Community Action Suffolk to see how local groups can help isolated people.

Royal Mencap Society Community Support

Learning Disabilities Framework Provider

Framework provider of day, evening and weekend activities for people with learning disabilities and autism

General Details

What is community support?

Mencap’s personal support service provides the day-to-day assistance that people need to live their lives the way they choose.

Who is community support for?

Support is available to people with a learning disability in the community, with family or in their own home.  We support people who have needs in addition to their learning disability e.g. autistic spectrum disorders, mental health issues, behaviour which challenges services, physical disabilities, health conditions e.g. epilepsy, cerebral palsy, acquired brain injury, sensory impairments, and dementia. 

How can we support you?

Mencap offers a range of support based on individual needs and aspirations. This can include support with:

  • household tasks
  • personal care
  • taking medication
  • building links with friends, family and the community
  • social and leisure activities
  • making healthy lifestyle choices
  • accessing college courses, volunteering placements and work
  • travel training

When is support available?

Our flexible support is available from just a couple of hours a week to 24 hours a day, seven days a week.

How can you access community support?

You can access support using your personal budget or other form of direct payment, by paying with private funds, or with funding directly from your local authority including Individual Service Funds.

Who to contact

Lucy Bolden
Area Operations Manager - West Suffolk
01284 753256
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Looms Lane
Bury St Edmunds
IP33 1HE

You can speak to any one of our Area Operations Managers, who will direct your enquiry to the correct person.  The areas they cover are:

West Suffolk: Lucy Bolden tel 01284 753526

East Suffolk: Senta Coles tel 01473 564001

North Suffolk and Coastal: Terry Garrity 01603 612223

Alternatively you can contact our national helpline, Mencap Direct, on 0808 808 1111 9am-5pm Monday to Friday.  They will pass on your contact details to the correct person, who will ring you back.


Additional contact

Senta Coles
Area Operations Manager - East Suffolk
01473 564001
Additional Website
Royal Mencap Society website
Unit 1
Orion Court
Orion Avenue
Great Blakenham

Where to go

Mill Road South
Bury St Edmunds
IP33 3NN
Area served
Suffolk, West Suffolk, Bury St Edmunds
Parking available

Other details

Referral required?
Referral and availability notes

Our services are available twenty-four hours a day, seven days a week, 365 days a year. Some people have a couple of hours’ help each week, others have two or three staff helping them 24 hours a day. We help people at home, in the community, while they take part in education or training, and at work or volunteering placements. We also support people to go on holiday, in the UK or abroad. We help you design the support you want to get what you want from life.

We can visit you at home to discuss your requirements, involving the people you want in planning, for example your Care Manager, Social Worker and family members. 

Age Groups
16-25 years, Adults

Accreditation website
Accreditation details
Our organisation is accredited by CQC. You can find our latest reports by searching for "Mencap: East Suffolk Domiciliary Care Agency", "Mencap: West Suffolk Domiciliary Care Agency" and "Mencap: North Suffolk and Coastal Domiciliary Care Agency"


We are a specialist provider of services for people with a learning disability, and have been supporting them, their families and carers for nearly 70 years. We have extensive experience in supporting people with a learning disability with domiciliary care, community support, supported living and residential care. This experience means we can support people who have other needs in addition to their learning disability.

For example, we support people with

  • autistic spectrum conditions and ADHD
  • mental health issues
  • behaviour which challenges
  • cerebral palsy
  • acquired brain injury
  • epilepsy
  • health conditions like dysphagia, diabetes and coeliac disease
  • physical disabilities and mobility issues
  • visual and/or hearing impairments
  • communication difficulties
  • specific syndromes like Prader-Willi or Fragile X
  • dementia


We support people aged 16 and over, in transition from children’s services, and adults of working age including parents. We support them in every area of their lives including personal care, help with activities of daily living, finding somewhere to live and managing a tenancy, access to community activities, support with education, volunteering and work, at home or on holiday. We support older people whose needs are changing e.g. reducing mobility, developing dementia or needing end-of-life care. Some people receive just a few hours support each week, while some receive 3:1 support 24/7

Service users involved in planning
Staff talk and listen to you, and make sure your and your families/carers have a say. We train staff to communicate in different ways to meet your own needs. This might includes giving information in Easy Read or using audio to help you understand. We ask you what you want to achieve and we develop a plan to help you reach your own individual goals. We review this plan with you and record your progress.
Last Updated

Local Offer Local Offer Record

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