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Services

  1. Butterflies Family Hub - Beccles

      A Family Hub is somewhere families, parents, carers, young people can get support.   Our Family Hub model includes:   Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information,…
    The Beccles Family HubCastle HillBecclesNR34 7BQ
     01502 718750 OR Suffolk Family Information Service on 0345 60 800 33 01502 718750 OR Suffolk Family Information Service on 0345 60 800 33
    Butterflies Children's Centre

     

    A Family Hub is somewhere families, parents, carers, young people can get support.

     

    Our Family Hub model includes:

     

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

     

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Butterflies Children's Centre

    Who to contact

    Name
    Centre's Landline
    Telephone
    01502 718750 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    beccles@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Social Media
     Find us on Facebook
    Address
    Castle Hill
    Beccles
    Suffolk
    Postcode
    NR34 7BQ

    Where to go

    Address
    The Beccles Family Hub
    Castle Hill
    Beccles
    Postcode
    NR34 7BQ
    View NR34 7BQ on a map
    Area served
    Beccles
    Venue Email
    beccles@suffolk.gov.uk

    Days & Times

    Open Monday - Thursday 9:00am - 5:00pm Friday 9:00am - 4:30pm

    Other details

    Cost Details
    Our services are free, however, there may be a small cost towards some activities for equipment, food or drink.
    Referral required?
    No
    Referral and availability notes

    Our service is an integrated health & children's centre service where we can offer family support, advice on health and well being, play and learning and opportunities for volunteering. 

    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet

    Accreditation details
    Family Hubs are places where families can access a Health and Children’s Centre service

    Service users involved in planning
    Yes
    Parents are encouraged to feedback at the end of sessions both verbally and through formal evaluations.
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    At Butterflies Family Hub, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.

    The Hub has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Contact
    Kate Ryczanowski or Claire Mason
    Telephone
    01284 758877
    Email
    kate.ryczanowski@suffolk.gov.uk

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  2. Sudbury Area Health & Children's Centres @ The Phoenix Family Hub

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Phoenix Family HubTudor RoadSudburySuffolkCO10 1NP
     07850883224 / 01787 888666 07850883224 / 01787 888666

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    The Sudbury Area Family Hub offers families with children 0-19 years (25 years for those with Special Educational Needs and Disabilities), a friendly place to go to access a range of activities and support services.  

    People who may help you from your local Family Hub are Health Visitors, Healthy Child Practitioners and Health & Children's Centre Advisors. 

    Each centre runs a different timetable of activities, which may include:

    • child health clinics
    • family learning, such as Infant Massage, Introducing Solids, Infant Feeding Group and in partnership with Realise Futures, Baby & Me, Baby Babble & Banter, Rhythm and Rhyme, Paper Paint and Play and more
    • parenting support groups
    • signposting for advice about debt, budgeting, housing and benefits
    • child and family health support
    • Foodbank vouchers
    • outreach – bringing services to you

    Within Suffolk, our Health Visiting Teams are aligned with our Health & Children's Centre Service, providing a range of services to help you and your family stay safe, happy and healthy - including child health clinics. We also have an outreach Service within The South Suffolk Area which is run in conjunction with Cherry Blossom Health and Children's Centre services from various Venues

    https://www.facebook.com/Cherry-Blossom-Health-Childrens-Centre-Service-160543030791369/

    email: cherryblossom@suffolk.gov.uk

    To access any Health and Children’s Centre service drop-in to your local Family Hub, 9-5, Monday-Friday.

     

    Who to contact

    Name
    Sarah Edwards
    Position
    Healthy Child Practice Manager - Central & South Suffolk
    Telephone
    07850883224 / 01787 888666
    Email
    phoenix@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Find us on Facebook
    Address
    Phoenix Family Hub
    Tudor Road
    Sudbury
    Suffolk
    Postcode
    CO10 1NP
    Notes

    For all child health enquiries and weight and development reviews, please contact the Health Business Centre to speak to a clinician or advisor. Our Clinical Duty Team (Health Visitors and Staff Nurses) are currently available to offer health information and advice where you have questions about your child’s health and/or development. If your child requires additional support or assessment, we will inform your local health visiting team so that this can be arranged. Our Health Business Centre Advisors are available to plan or rearrange any health appointments for yourself and/or your child. You can telephone or email us on:

    Please note: Our line is busy during the day, which means you may have to leave us a voicemail with your query. Please include your name or your child’s name, date of birth and postcode so we can locate your health record and call you back as soon as we are able. We aim to return all voicemails on the  same working day or the following morning if you call us late in the afternoon. We currently operate Monday to Friday (excluding Bank Holidays) 0900-1700hrs.

    https://www.suffolk.gov.uk/children-families-and-learning/childrens-health/health-visiting/

     

     

    Additional contact

    Name
    Stephanie Welham
    Position
    Health & Children's Centre Co-ordinator (Weds-Fri)
    Telephone
    Tel 01787 888666 Mobile: 07860778433
    Email
    Stephanie.welham@suffolk.gov.uk
    Additional Website
    https://www.suffolk.gov.uk/healthvisiting
    Address
    Phoenix Family Hub
    Tudor Road
    Sudbury
    CO10 1NP

    Where to go

    Name
    Sudbury Area Health & Children's Centres
    Address
    Phoenix Family Hub
    Tudor Road
    Sudbury
    Suffolk
    Postcode
    CO10 1NP
    View CO10 1NP on a map
    Area served
    Sudbury
    Venue Email
    phoenix@suffolk.gov.uk
    Venue Website
    https://www.suffolk.gov.uk/healthvisiting
    Parking available
    Yes
    Parking details
    Plenty of free parking
    Transport
    Close to Sudbury town centre and various bus routes and train station
    Notes

    The Phoenix Family Hub is next to Sudbury Ormiston Academy (opposite the tennis courts at the rear).

    Sudbury Area Health & Children's Centres cover the following areas: (please note this is not a full list of the areas covered)

    Sudbury, Long Melford, Bures, Great Waldingfield, Great Cornard, Boxford, Edwardstone, Groton, Alpheton, Lavenham, Cockfield, Thorpe Morieux, Preston St Mary, Monks Eleigh, Glemsford, Cavendish, Poslingford, Stansfield, Stanstead, Brockley, Hartest, Lawshall, Shimpling, Cockfield, Leavenheath, Assington, Newton, Thorington Street, Stoke By Nayland

     

     

     

    Days & Times

    Open Monday to Friday 9:00 am - 5:00 pm

    Other details

    Cost Details
    Our Services are free of charge.
    Referral required?
    No
    Referral and availability notes

    Referral required for some specialised services - please telephone for more details.

    Age Groups
    Pre-school, 16-25 years, Children (5-11), Adults, Young people
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet

    Accreditation website
    https://www.suffolk.gov.uk/healthvisiting
    Accreditation details

    Family Hubs offer families and young people 0-5 years, a friendly place to go to access a range of activities and support services.


    Notes

    **** UPDATE 25/11/22 **** - PLEASE NOTE OUR TIMETABLE IS CURRENTLY CHANGING AND WILL BE UPDATED FOR DECEMBER/JANUARY. PLEASE TELEPHONE 01787 888666 TO CHECK AN EVENT IS RUNNING IF YOU ARE ATTENDING FOR THE FIRST TIME.

     

    Services:  

    • child health clinics
    • speech and language assessments
    • child health reviews
    • parenting support groups
    • advice about money, training and employment - via signposting and Citizens Advice Sudbury attendance (3rd Thursday of each month 12.30-2.30 pm)
    • child and family health support such as breastfeeding support groups
    • outreach – bringing services to you
    • Foodbank vouchers
    • Family learning sessions - eg infant massage, introducing solids, infant feeding and learning in partnership with Realise Futures
    Service users involved in planning
    No
    We also work closely with The South Suffolk Health and Children's Centre Services who mostly run their service via Outreach Venues
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    Family Hubs are for families with children 0-19 years (25 years for those with Special Educational Needs and Disabilities). In Suffolk we have joined up our Children’s Centre’s with the Health Visiting service, as we believe this will provide you with the best care and support. The Hub teams are made up of Health Visitors, Healthy Child Practitioners and Health & Children's Centre Advisors.

    We are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see www.suffolk.gov.uk/parenting for further details.

    How will staff support my child's needs?

    One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your family’s and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    What arrangements are in place to ensure that Phoenix Family Hub is accessible for children and families with special educational needs and/or disability?

    The site has disabled parking spaces outside the front entrance.

    Within the Hub we have accessible toilets with baby change facilities which include emergency alarms and all internal doors are wider to allow easy access.

    What training or experience do the staff supporting children and young people with SEND have?

    The hub is an inclusive setting with staff experienced and trained in early years care and education.  We run a group called "Little Stars", which is specifically for parents and their children who have special educational needs or disabilities.  

    Staff Training undertaken includes:

    • Autism Awareness and supporting families
    • WellComm – staff are trained to undertake WellComm (Speech & Language) assessments and support parents in helping their child’s language development
    • EYFS
    • Signs of Safety
    • Solihull Parenting
    • Incredible years 0-5
    • Triple P Parenting
    • Inclusion and Diversity Awareness

    Who can I contact for further information? 

    Sarah Edwards

    Healthy Child Practice Manager

    01787 888666

    phoenix@suffolk.gov.uk

    Contact
    Sarah Edwards - Healthy Child Practice Manager
    Telephone
    01787 888666
    Email
    phoenix@suffolk.gov.uk

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  3. Highfield and Bramford Lane Children's Centre - Ipswich

    Welcome to Highfield Children's Centre where you can access advice and support on a wide range of services. We provide outreach services to support families in the local community. Our services include: Family Support/Parenting Strategies Antenatal & Breastfeeding Support Speech, Communication and Language The Emotional Health of Your Child…
    Chesterfield DriveIPSWICHSuffolkIP1 6DW
     Highfield 01473 742534 ext 2 Highfield 01473 742534 ext 2  Bramford Lane Annex 01473 462577 Bramford Lane Annex 01473 462577
    Highfield Centre logo

    Welcome to Highfield Children's Centre where you can access advice and support on a wide range of services. We provide outreach services to support families in the local community.

    Our services include:

    • Family Support/Parenting Strategies
    • Antenatal & Breastfeeding Support
    • Speech, Communication and Language
    • The Emotional Health of Your Child
    • Programme of Universal groups/sessions
    • Introduction to Solids/Toileting
    • Signposting
    • Counselling
    • We also work very closely with local community and charitable organisations helping families in greatest need.

     

    We aim to ensure that all families have access to high-quality services and supportive relationships within their local area. Please contact the centres on 01473 742534 Ext 2 / 01473 462577 or email us at highfield.cc@suffolk.gov.uk for more information.

    Follow us on Facebook to keep up to date with our events and helpful posts.

    Useful Links:

    Suffolk Family Information Service | Suffolk County Council

    Health Visiting offer | Suffolk County Council

    Highfield Family Hub, Ipswich, Suffolk.

     

     

    Highfield Centre logo

    Who to contact

    Name
    Jannice Simpson
    Position
    Manager
    Telephone
    Highfield 01473 742534 ext 2
    Bramford Lane Annex 01473 462577
    Email
    highfield.cc@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Find us on Facebook
    Notes

    Highfield Children's Centre
    Chesterfield Drive 
    Ipswich
    IP1 6DW

     

    Bramford Lane Annex
    St Thomas' Church Hall
    Bramford Lane
    Ipswich
    IP1 5BS

    Where to go

    Name
    Highfield and Highfield at Bramford Lane Children's Centre- Ipswich
    Address
    Chesterfield Drive
    IPSWICH
    Suffolk
    Postcode
    IP1 6DW
    View IP1 6DW on a map
    Area served
    Ipswich

    Days & Times

    Highfield (Chesterfield Drive) Monday to Friday: 9:00am - 4:00pm
    Time of day
    Afternoon
    Morning
    Session Information
    Bramford Lane Annex Monday - Thursday: 9:00am - 2.30pm

    Other details

    Age Groups
    Pre-school, Adults
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    See the "Higfield SEND information" document in "Downloads"

    Contact
    Jannice Simpson
    Email
    Highfield@suffolk.gov.uk
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties

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  4. Ravenswood Family Hub - Ipswich

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    103 Hening AvenueIpswichSuffolkIP3 9QJ
     01473 714521 or Suffolk Family Information Service on 0345 608 0033 01473 714521 or Suffolk Family Information Service on 0345 608 0033
    Ravenswood Children's centre

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Ravenswood Children's centre

    Who to contact

    Name
    Tracey Baldry
    Position
    Healthy Child Practice Manager
    Telephone
    01473 714521 or Suffolk Family Information Service on 0345 608 0033
    Email
    ravenswood@suffolk.gov.uk
    Website
    http://www.suffolk.gov.uk/healthvisiting
    Social Media
     Find us on Facebook
    Address
    103
    Hening Avenue
    Ipswich
    Suffolk
    Postcode
    IP3 9QJ

    Where to go

    Name
    Ravenswood Family Hub
    Address
    103 Hening Avenue
    Ipswich
    Suffolk
    Postcode
    IP3 9QJ
    View IP3 9QJ on a map
    Parking available
    No
    Parking details
    Parking available at the Ravenswood Shopping Centre

    Days & Times

    Open Monday to Friday 9:00am to 5:00pm
    Time of day
    Afternoon
    Morning

    Other details

    Cost Details
    There is no charge for our service
    Age Groups
    Pre-school, Children (5-11), Adults, Young people

    Accreditation details

    Family Hubs are places where children under 5 years old and their families can receive a range of integrated services and activities, and where they can access help from multi-disciplinary teams of professionals.


    Notes

    Health and Children's Centres Services in the Family Hub offer families with young children under the age of 5, a friendly place to go to access a range of activities and support services.  

    Staff who may help you from your local Health and Children's Centre are

    • Health Visitors
    • Healthy Child Practitioners 
    • Health & Children's Centre Advisers

    Each centre runs a different timetable of activities (many are free to join) which may include:

    • Child Health Clinics
    • Infant Massage 
    • Stay & Play
    • Parenting Support groups
    • Child and family health support such as Infant Feeding Support groups
    • Outreach – bringing services to you

     

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    How do East Ipswich Family Hubs cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children under five. In Suffolk we have joined up our Hubs with our Health Visiting service, as we believe this will provide you with the best care and support.   The Hub teams are made up of Health Visitors, Healthy Child Practitioners and Health and Children's Centre Advisors.

    At Treehouse, Ravenswood and East Ipswich outreach Family Hubs, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The Hub has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.   Play sessions will offer activities which can be arranged to meet the individual needs and requirements of children and adapted sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in supporting their children. Topics covered in the course: strategies around behaviour, setting routines and boundaries and much more. Please see our timetable for a full list of groups and for more information.

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition plan which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community and have good links with Ipswich Opportunity group, which offers families a range of support services and where children with SEN can access play activities.

    What arrangements are in place to ensure that East Ipswich Family Hubs are accessible for children and families with special educational needs and/or disability?

    We are DDA compliant and are fully accessible from all entrances and exits.

    Our outdoor play areas have easy access and consist of some concreted areas, softer outdoor flooring and grass. We have covered areas at both sites. We ensure all outside venues are accessible to all our families Within the centres we have accessible toilets with baby change facilities which include emergency alarms.  All the rooms have non slip flooring and have a mixture including a carpeted area.

    The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    The Hub is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Incredible years 0-5
    • Triple P
    • Social Pedagogy
    • Video Interactive Guidance (VIG)
    • VERP

    Who can I contact for further information?

    Contact
    Tracey Baldry
    Telephone
    01473 714521
    Email
    tracey.baldry@suffolk.gov.uk
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties

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