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Services

  1. Butterflies Family Hub - Beccles

      A Family Hub is somewhere families, parents, carers, young people can get support.   Our Family Hub model includes:   Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information,…
    The Beccles Family HubCastle HillBecclesNR34 7BQ
     01502 718750 OR Suffolk Family Information Service on 0345 60 800 33 01502 718750 OR Suffolk Family Information Service on 0345 60 800 33
    Butterflies Children's Centre

     

    A Family Hub is somewhere families, parents, carers, young people can get support.

     

    Our Family Hub model includes:

     

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

     

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Butterflies Children's Centre

    Who to contact

    Name
    Centre's Landline
    Telephone
    01502 718750 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    beccles@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Social Media
     Like us on Facebook
    Address
    Castle Hill
    Beccles
    Suffolk
    Postcode
    NR34 7BQ

    Where to go

    Address
    The Beccles Family Hub
    Castle Hill
    Beccles
    Postcode
    NR34 7BQ
    View NR34 7BQ on a map
    Area served
    Beccles
    Venue Email
    beccles@suffolk.gov.uk

    Days & Times

    Open Monday - Thursday 9:00am - 5:00pm Friday 9:00am - 4:30pm

    Other details

    Cost Details
    Our services are free, however, there may be a small cost towards some activities for equipment, food or drink.
    Referral required?
    No
    Referral and availability notes

    Our service is an integrated health & children's centre service where we can offer family support, advice on health and well being, play and learning and opportunities for volunteering. 

    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet

    Accreditation details
    Family Hubs are places where families can access a Health and Children’s Centre service

    Service users involved in planning
    Yes
    Parents are encouraged to feedback at the end of sessions both verbally and through formal evaluations.
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    At Butterflies Family Hub, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.

    The Hub has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Contact
    Kate Ryczanowski or Claire Mason
    Telephone
    01284 758877
    Email
    kate.ryczanowski@suffolk.gov.uk

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  2. Sudbury Area Health & Children's Centres @ The Phoenix Family Hub

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Phoenix Family HubTudor RoadSudburySuffolkCO10 1NP
     07850883224 / 01787 888666 07850883224 / 01787 888666

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    The Sudbury Area Family Hub offers families with children 0-19 years (25 years for those with Special Educational Needs and Disabilities), a friendly place to go to access a range of activities and support services.  

    People who may help you from your local Family Hub are Health Visitors, Healthy Child Practitioners and Health & Children's Centre Advisors. 

    Each centre runs a different timetable of activities, which may include:

    • child health clinics
    • family learning, such as Infant Massage, Introducing Solids, Infant Feeding Group and in partnership with Realise Futures, Baby & Me, Baby Babble & Banter, Rhythm and Rhyme, Paper Paint and Play and more
    • parenting support groups
    • signposting for advice about debt, budgeting, housing and benefits
    • child and family health support
    • Foodbank vouchers
    • Healthy Start Vitamins for adults and children
    • outreach – bringing services to you

    Within Suffolk, our Health Visiting Teams are aligned with our Health & Children's Centre Service, providing a range of services to help you and your family stay safe, happy and healthy - including child health clinics. We also have an outreach Service within The South Suffolk Area which is run in conjunction with Cherry Blossom Health and Children's Centre services from various Venues

    https://www.facebook.com/Cherry-Blossom-Health-Childrens-Centre-Service-160543030791369/

    email: cherryblossom@suffolk.gov.uk

    To access any Health and Children’s Centre service drop-in to your local Family Hub, 9-5, Monday-Friday.

     

    Who to contact

    Name
    Sarah Edwards
    Position
    Healthy Child Practice Manager - Central & South Suffolk
    Telephone
    07850883224 / 01787 888666
    Email
    phoenix@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook
    Address
    Phoenix Family Hub
    Tudor Road
    Sudbury
    Suffolk
    Postcode
    CO10 1NP
    Notes

    For all child health enquiries and weight and development reviews, please contact the Health Business Centre to speak to a clinician or advisor. Our Clinical Duty Team (Health Visitors and Staff Nurses) are currently available to offer health information and advice where you have questions about your child’s health and/or development. If your child requires additional support or assessment, we will inform your local health visiting team so that this can be arranged. Our Health Business Centre Advisors are available to plan or rearrange any health appointments for yourself and/or your child. You can telephone or email us on:

    Please note: Our line is busy during the day, which means you may have to leave us a voicemail with your query. Please include your name or your child’s name, date of birth and postcode so we can locate your health record and call you back as soon as we are able. We aim to return all voicemails on the  same working day or the following morning if you call us late in the afternoon. We currently operate Monday to Friday (excluding Bank Holidays) 0900-1700hrs.

    https://www.suffolk.gov.uk/children-families-and-learning/childrens-health/health-visiting/

     

     

    Additional contact

    Name
    Zoe Cowlin
    Position
    Co-ordinator
    Telephone
    Tel 01787 888666 Mobile: 07872 422062
    Email
    zoe.cowlin@suffolk.gov.uk
    Additional Website
    https://www.suffolk.gov.uk/healthvisiting
    Address
    Phoenix Family Hub
    Tudor Road
    Sudbury
    CO10 1NP

    Where to go

    Name
    Sudbury Area Health & Children's Centres
    Address
    Phoenix Family Hub
    Tudor Road
    Sudbury
    Suffolk
    Postcode
    CO10 1NP
    View CO10 1NP on a map
    Area served
    Sudbury
    Venue Email
    phoenix@suffolk.gov.uk
    Venue Website
    https://www.suffolk.gov.uk/healthvisiting
    Parking available
    Yes
    Parking details
    Plenty of free parking
    Transport
    Close to Sudbury town centre and various bus routes and train station
    Notes

    The Phoenix Family Hub is next to Sudbury Ormiston Academy (opposite the tennis courts at the rear).

    Sudbury Area Health & Children's Centres cover the following areas: (please note this is not a full list of the areas covered)

    Sudbury, Long Melford, Bures, Great Waldingfield, Great Cornard, Boxford, Edwardstone, Groton, Alpheton, Lavenham, Cockfield, Thorpe Morieux, Preston St Mary, Monks Eleigh, Glemsford, Cavendish, Poslingford, Stansfield, Stanstead, Brockley, Hartest, Lawshall, Shimpling, Cockfield, Leavenheath, Assington, Newton, Thorington Street, Stoke By Nayland

     

     

     

    Days & Times

    Open Monday to Friday 9:00 am - 5:00 pm

    Other details

    Cost Details
    Our Services are free of charge.
    Referral required?
    No
    Referral and availability notes

    Referral required for some specialised services - please telephone for more details.

    Age Groups
    Pre-school, 16-25 years, Children (5-11), Adults, Young people
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet

    Accreditation website
    https://www.suffolk.gov.uk/healthvisiting
    Accreditation details

    Family Hubs offer families and young people 0-5 years, a friendly place to go to access a range of activities and support services.


    Notes

    Services:  

    • child health clinics
    • speech and language assessments
    • child health reviews
    • parenting support groups
    • advice about money, training and employment - via signposting and Citizens Advice Sudbury attendance (3rd Thursday of each month 12.30-2.30 pm)
    • child and family health support such as breastfeeding support groups
    • outreach – bringing services to you
    • Healthy Start vitamins for children and adults
    • Foodbank vouchers
    • Family learning sessions - eg infant massage, introducing solids, infant feeding and learning in partnership with Realise Futures
    Service users involved in planning
    No
    We also work closely with The South Suffolk Health and Children's Centre Services who mostly run their service via Outreach Venues
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    Family Hubs are for families with children 0-19 years (25 years for those with Special Educational Needs and Disabilities). In Suffolk we have joined up our Children’s Centre’s with the Health Visiting service, as we believe this will provide you with the best care and support. The Hub teams are made up of Health Visitors, Healthy Child Practitioners and Health & Children's Centre Advisors.

    We are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see www.suffolk.gov.uk/parenting for further details.

    How will staff support my child's needs?

    One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your family’s and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    What arrangements are in place to ensure that Phoenix Family Hub is accessible for children and families with special educational needs and/or disability?

    The site has disabled parking spaces outside the front entrance.

    Within the Hub we have accessible toilets with baby change facilities which include emergency alarms and all internal doors are wider to allow easy access.

    What training or experience do the staff supporting children and young people with SEND have?

    The hub is an inclusive setting with staff experienced and trained in early years care and education.  We run a group called "Little Stars", which is specifically for parents and their children who have special educational needs or disabilities.  

    Staff Training undertaken includes:

    • Autism Awareness and supporting families
    • WellComm – staff are trained to undertake WellComm (Speech & Language) assessments and support parents in helping their child’s language development
    • EYFS
    • Signs of Safety
    • Solihull Parenting
    • Incredible years 0-5
    • Triple P Parenting
    • Inclusion and Diversity Awareness

    Who can I contact for further information? 

    Sarah Edwards

    Healthy Child Practice Manager

    01787 888666

    phoenix@suffolk.gov.uk

    Contact
    Sarah Edwards - Healthy Child Practice Manager
    Telephone
    01787 888666
    Email
    phoenix@suffolk.gov.uk

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  3. Highfield and Bramford Lane Family Hub - Ipswich

    Welcome to Highfield Family Hub where you can access advice and support on a wide range of services. We are a warm inclusive Hub offering an in-house and outreach service to support families in the local community. Our services include: Family Support/Parenting Strategies Antenatal &…
    Chesterfield DriveIPSWICHSuffolkIP1 6DW
     Highfield 01473 742534 ext 2 Highfield 01473 742534 ext 2  Bramford Lane Annex 01473 462577 Bramford Lane Annex 01473 462577
    Highfield Centre logo

    Welcome to Highfield Family Hub where you can access advice and support on a wide range of services. We are a warm inclusive Hub offering an in-house and outreach service to support families in the local community.

    Our services include:

    • Family Support/Parenting Strategies
    • Antenatal & Breastfeeding Support
    • Speech, Communication and Language
    • The Emotional Health of Your Child
    • Programme of Universal groups/sessions
    • Introduction to Solids/Toileting
    • Signposting
    • Counselling
    • We also work very closely with local community and charitable organisations helping families in greatest need.

     

    We aim to ensure that all families have access to high-quality services and supportive relationships within their local area. Please contact the centres on 01473 742534 Ext 2 / 01473 462577 or email us at highfield.cc@suffolk.gov.uk for more information.

    Follow us on Facebook to keep up to date with our events and helpful posts.

    Useful Links:

    Suffolk Family Information Service | Suffolk County Council

    Health Visiting offer | Suffolk County Council

    Highfield Family Hub, Ipswich, Suffolk.

     

     

    Highfield Centre logo

    Who to contact

    Name
    Jannice Simpson
    Position
    Manager
    Telephone
    Highfield 01473 742534 ext 2
    Bramford Lane Annex 01473 462577
    Email
    highfield.cc@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook
    Notes

    Highfield Family Hub
    Chesterfield Drive 
    Ipswich
    IP1 6DW

     

    Bramford Lane Annex
    St Thomas' Church Hall
    Bramford Lane
    Ipswich
    IP1 5BS

    Where to go

    Name
    Highfield Family Hub and Highfield at Bramford Lane Family Hub - Ipswich
    Address
    Chesterfield Drive
    IPSWICH
    Suffolk
    Postcode
    IP1 6DW
    View IP1 6DW on a map
    Area served
    Ipswich

    Days & Times

    Highfield (Chesterfield Drive) Monday to Friday: 9:00am - 4:00pm
    Time of day
    Afternoon
    Morning
    Session Information
    Bramford Lane Annex Monday - Thursday: 9:00am - 2.30pm

    Other details

    Age Groups
    Pre-school, Adults
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    See the "Higfield SEND information" document in "Downloads"

    Contact
    Jannice Simpson
    Email
    Highfield@suffolk.gov.uk
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties

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  4. Ravenswood Family Hub - Ipswich

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    103 Hening AvenueIpswichSuffolkIP3 9QJ
     01473 714521 or Suffolk Family Information Service on 0345 608 0033 01473 714521 or Suffolk Family Information Service on 0345 608 0033
    Ravenswood Children's centre

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Ravenswood Children's centre

    Who to contact

    Name
    Tracey Baldry
    Position
    Healthy Child Practice Manager
    Telephone
    01473 714521 or Suffolk Family Information Service on 0345 608 0033
    Email
    ravenswood@suffolk.gov.uk
    Website
    http://www.suffolk.gov.uk/healthvisiting
    Social Media
     Like us on Facebook
    Address
    103
    Hening Avenue
    Ipswich
    Suffolk
    Postcode
    IP3 9QJ

    Where to go

    Name
    Ravenswood Family Hub
    Address
    103 Hening Avenue
    Ipswich
    Suffolk
    Postcode
    IP3 9QJ
    View IP3 9QJ on a map
    Parking available
    No
    Parking details
    Parking available at the Ravenswood Shopping Centre

    Days & Times

    Open Monday to Friday 9:00am to 5:00pm
    Time of day
    Afternoon
    Morning

    Other details

    Cost Details
    There is no charge for our service
    Age Groups
    Pre-school, Children (5-11), Adults, Young people

    Accreditation details
    Family Hubs are places where children under 5 years old and their families can receive a range of integrated services and activities, and where they can access help from multi-disciplinary teams of professionals.

    Notes

    Health and Children's Centres Services in the Family Hub offer families with young children under the age of 5, a friendly place to go to access a range of activities and support services.  

    Staff who may help you from your local Health and Children's Centre are

    • Health Visitors
    • Healthy Child Practitioners 
    • Health & Children's Centre Advisers

    Each centre runs a different timetable of activities (many are free to join) which may include:

    • Child Health Clinics
    • Infant Massage 
    • Stay & Play
    • Parenting Support groups
    • Child and family health support such as Infant Feeding Support groups
    • Outreach – bringing services to you

     

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    How do East Ipswich Family Hubs cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children under five. In Suffolk we have joined up our Hubs with our Health Visiting service, as we believe this will provide you with the best care and support.   The Hub teams are made up of Health Visitors, Healthy Child Practitioners and Health and Children's Centre Advisors.

    At Treehouse, Ravenswood and East Ipswich outreach Family Hubs, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The Hub has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.   Play sessions will offer activities which can be arranged to meet the individual needs and requirements of children and adapted sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in supporting their children. Topics covered in the course: strategies around behaviour, setting routines and boundaries and much more. Please see our timetable for a full list of groups and for more information.

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition plan which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community and have good links with Ipswich Opportunity group, which offers families a range of support services and where children with SEN can access play activities.

    What arrangements are in place to ensure that East Ipswich Family Hubs are accessible for children and families with special educational needs and/or disability?

    We are DDA compliant and are fully accessible from all entrances and exits.

    Our outdoor play areas have easy access and consist of some concreted areas, softer outdoor flooring and grass. We have covered areas at both sites. We ensure all outside venues are accessible to all our families Within the centres we have accessible toilets with baby change facilities which include emergency alarms.  All the rooms have non slip flooring and have a mixture including a carpeted area.

    The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    The Hub is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Incredible years 0-5
    • Triple P
    • Social Pedagogy
    • Video Interactive Guidance (VIG)
    • VERP

    Who can I contact for further information?

    Contact
    Tracey Baldry
    Telephone
    01473 714521
    Email
    tracey.baldry@suffolk.gov.uk
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties

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  5. Acorns Family Hub - Stowmarket

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Stowhealth CentreViolet Hill RoadStowmarketSuffolkIP14 1NL
     01449 745185 OR Suffolk Family Information Service on 0345 60 800 33 01449 745185 OR Suffolk Family Information Service on 0345 60 800 33
    FB LOGO

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk. Health and Children’s Centre services can be accessed through the Family Hub and are places where families with young children under 5 can go to access a range of activities and support services, in a location that is handy for them.

    Please check our Facebook pages, for details of what we are offering and any activities we may be running.

    Please see our Health Visiting page for more information. www.suffolk.gov.uk/healthvisiting 

     

    We cover the following areas:

    Stowmarket, Bacton,Old Newton,Stowupland , Creeting St Peter ,Great Finborough, Mill Green, High Street Green, Buxhall Fen Street, Onehouse, Stowupland, Creeting St Peter ,Saxham Street, Gipping.

    FB LOGO

    Who to contact

    Name
    Debbie Frost
    Position
    Manager
    Telephone
    01449 745185 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    acorns@suffolk.gov.uk
    Website
    Health Visiting and Children's Centre service
    Social Media
     Like us on Facebook

    Where to go

    Name
    Acorns Family Hub - Stowmarket
    Address
    Stowhealth Centre
    Violet Hill Road
    Stowmarket
    Suffolk
    Postcode
    IP14 1NL
    View IP14 1NL on a map
    Area served
    Stowmarket
    Venue Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Parking available
    Yes

    Days & Times

    Open Monday to Friday 09:00 - 17:00
    Session Information
    By appointment only

    Other details

    Cost Details
    Our services are free, however, there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Wheelchair Access, Lift, Adapted Toilet
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

    How do Stowmarket Family Hub services cater for children and families with special educational needs and/or disability?

    Children's Family Hubs are for families with children under five. Health and Children’s Centre services can be accessed through the Family Hub and are places where families with young children under 5 can go to access a range of activities and support services, in a location that is handy for them. The Health and Children's Centre service teams are made up of Health Visitors, Staff Nurses, Healthy Child Practitioners and Health and Children Centre advisors. 

    The Stowmarket Family Hub service is committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The service has an equal opportunity policy which is reviewed annually. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    When our groups are running, all of our activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will aim to capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be adapted to meet individual’s needs. All of our toys are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses and groups to help support parents in managing their children’s needs and possible challenging behaviours. For more information, please do not hesitate to contact us.

    How will staff support my child's needs?

    Staff are available during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in helping you to meet your child’s and your family’s needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support.

    We are trained to use the Common Assessment Framework to ensure that we are able to undertake a thorough assessment of your child’s needs, recognising and building on his / her strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with Special Educational Needs (SEN) or disabilities aged 0-25 and their parents, about education, health and social care.

    Suffolk Early Learning Together Service

    Speech and Language Therapists

    Behavioural Support Services

    Specialist Services

    When it is time for your child to start attending nursery or school, we can support you in the transition period as we know that this can be both a challenging and an emotional time.

    What arrangements are in place to ensure that the Stowmarket Children’s Centre service is accessible for children and families with special educational needs and/or disability

    Our Family Hub's are fully accessible from all entrances and exits.

    Our outdoor play areas have ramped access and consist of some concreted areas, softer outdoor flooring and grass. Within the centres we have accessible toilets with baby change facilities. All of the rooms have a mixture of vinyl non slip flooring and / or carpeted areas.

    The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    Family Hub's are inclusive settings with staff who are experienced and trained in early years care and education.

    Staff training includes:

    Infant feeding support 

    Henry 

    ECAT – Every Child a Talker

    Autism Awareness and supporting families

    WellComm – staff are trained to undertake WellComm (Speech & Language) assessments and support parents in helping their child’s language development

    Elklan – training to support staff working with children with speech, language and communication needs

    Makaton

    Relationships build brains

    EYFS

    Build and maintain relationships

    Characteristics of effective learning

    Children, trauma and violence

    Boundaries

    Helping parents who misuse substances

    Solihull

    Incredible years 0-5

    Incredible Babies

    Triple P

    Infant Massage

    Ages and Stages assessments

    Schedule of Growing Skills Assessments

    Staff can also refer to community paediatricians, speech and language therapists, audiologists, physiotherapists and the early years team.

     

    Contact
    Acorns – Debbie Frost
    Telephone
    Acorns - 01449 745185
    Email
    acorns@suffolk.gov.uk

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  6. Riverside Family Hub 0-19 (25 SEND)- South Lowestoft

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Riverside Family Hub6 Canning RoadLowestoftSuffolkNR33 0TQ
     01502 674964 01502 674964

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Who to contact

    Name
    Rachel Gardner
    Position
    Co-ordinator
    Telephone
    01502 674964
    Email
    riverside@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook
    Notes

    The above mentioned website will give you more general details, guidance and assistance relating to services. It will also enable you to follow links to health, schools, training, employment and other organisations which provide a wide range of services which you may wish to access.

    For up to date information about what is happening at Kirkley Family Hub please search Facebook for ‘South Lowestoft Childrens Centre’. (You do not have to be on Facebook yourself to be able to view this page). We provide a range of activities for pre-school children and families supporting both early learning and adult education. We also have services provided by local Health Visitors, Midwives and other health professionals. We have effective links with:  child and family health services, family support and parental outreach. We can offer support for children and parents with special needs.

    Where to go

    Address
    Riverside Family Hub
    6 Canning Road
    Lowestoft
    Suffolk
    Postcode
    NR33 0TQ
    View NR33 0TQ on a map
    Area served
    Lowestoft
    Parking available
    Yes
    Parking details
    Limited parking is available.
    Transport
    There are bus stops located within a short walking distance of the Hub. Bus timetables for Lowestoft can be accessed via the website suffolkonboard.com. To plan your journey to our Centre on public transport you can also go to transportdirect.info. By selecting ‘Plan a Journey’ you can input your home postcode, our Centre postcode (NR33 0TQ) and the time and date you wish to travel. This search will give you the bus stops, time, bus service numbers together with any time needed to walk to complete the journey.

    Days & Times

    Open Monday to Thursday 9:00am - 5:00pm, Friday 9:00am - 4:30 pm.
    Session Information
    Access currently by appointment only

    Other details

    Cost Details
    Our services are free.
    Age Groups
    Pre-school, Adults
    Accessibility
    Wheelchair Access, Adapted Toilet

    Accreditation details
    Family Hubs are places where families can access a Health Visiting service. We offer a range of activities and support services, in a convenient location.

    Notes

    The above mentioned website will give you more general details, guidance and assistance relating to Family Hubs. It will also enable you to follow links to health, schools, training, employment and other organisations which provide a wide range of services which you may wish to access.

    For up to date information about what is happening at Riverside Family Hub please search Facebook for ‘South Lowestoft Childrens Centre’. (You do not have to be on Facebook yourself to be able to view this page). We provide a range of activities for pre-school children and families supporting both early learning and adult education. We also have services provided by local Health Visitors, Midwives and other health professionals. We have effective links with: Jobcentre Plus, child and family health services, family support and parental outreach. We can offer support for children and parents with special needs.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    At South Lowestoft Family Hubs, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.

    The hubs have an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    For more information please see SEND Local Offer under downloads

    Contact
    Kate Ryczanowski / Andrea Collins
    Telephone
    01502 532740

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  7. Highfield Nursery School and Family Hub

    We are committed to promoting high quality learning through genuine partnership with the child and family at the centre.   If you would like to see any of our policies, they are available on our website or you are welcome to pop in and have…
    Chesterfield DriveIpswichSuffolkIP1 6DW
     01473 742534 01473 742534

    We are committed to promoting high quality learning through genuine partnership with the child and family at the centre.

     

    If you would like to see any of our policies, they are available on our website or you are welcome to pop in and have a look at them.

    Also has a maintained nursery school/class.

    Who to contact

    Name
    Ruth Coleman
    Position
    Head Teacher
    Telephone
    01473 742534
    Fax
    01473 742534
    Email
    admin@highfield.suffolk.sch.uk
    Website
    http://www.highfield.suffolk.sch.uk/home
    Social Media
     Like us on Facebook
    Address
    Chesterfield Drive
    Ipswich
    Suffolk
    Postcode
    IP1 6DW

    Additional contact

    Additional Website
    Suffolk County Council website

    Where to go

    Name
    Highfield Nursery School
    Address
    Chesterfield Drive
    Ipswich
    Suffolk
    Postcode
    IP1 6DW
    View IP1 6DW on a map
    Area served
    Ipswich
    Venue Email
    admin@highfield.suffolk.sch.uk
    Venue Website
    http://www.highfield.suffolk.sch.uk/home
    Parking available
    Yes
    Parking details
    Accessible parking is provided for the Nursery School. This is accessed from Highfield Road at Castle Hill Community Centre entrance. The nursery school car park is the TOP car park
    Restrictions to access
    Minimal parking at the front of centre

    Days & Times

    Opening hours 8am to 6pm
    Time of day
    Afternoon
    Morning
    Session Information
    We offer breakfast club from 8am to 9am Monday to Friday - bookable in advance.
    Nursery School is available for children aged 2, 3 and 4 years old.
    We offer the Universal 15 funded hours and the extended offer of 30 funded hours - subject to availability.
    We offer a choice of sessions throughout the day, you can choose 1, 2 or 3 sessions in any one day.
    Monday - Friday 9am- 12noon, 12noon - 3pm with an after school session 3pm-6pm on Monday, Tuesday, Thursday and Friday.
    Butterflies is our room for 2 year olds, both funded and paid. Butterflies is run at the same time as Nursery School.
    We offer a choice of sessions throughout the day, you can choose 1, 2 or 3 sessions in any one day.

    Other details

    Table of costs
    Table of costs
    AmountCost Type
    £17.40 2 years - Per session
    £16.80 3 years plus - Per session
    £6.40 - 3 years plus Breakfast club - Per day
    £6.60 - 2 years Breakfast club - Per day
    £2.50 Lunch Club - Per day
    Cost Details
    We offer a Breakfast club in our Butterflies Room A nutritous 2 course lunch (cooked on site with help from the children) is provided
    Referral required?
    No
    Age Groups
    Pre-school
    Accessibility
    Disabled Parking, Wheelchair Access
    School Transport assistance
    Find out more about home to school transport
    Notes

    The school has qualified teachers responsible for the care and education of each individual child in their care. Our SENDCO has the national award for SEND. All practitioners receive regular SEND updates and training, all practitioners have or are receiving full 10 week ELKLAN accredited under 5 speech and language training and are MAKATON  and PECs trained. This is used daily throughout the setting. Some staff have specific expertise in early developmental play  (specialist early physical development), VIG trained staff, THERAPLAY trained and each class has a specific extra trained practitioner to offer support. Specialist nurture is provided as well as in house weekly speech and language support for children and their families.  Please contact us for further information or to discuss your child''s needs.

    School Type
    Nursery
    School Status
    LA Maintained
    Academy Sponsor/Trust
    N/A
    Ofsted
    View the latest Ofsted Inspection Report
    DfE Number
    1001
    Chair of Governors
    Jenny Auber

    Nursery provision

    30 Hours Extended Entitlements

    Registered to provide 30 Hours?
    Yes

    Inclusive Provisions

    Wheelchair access
    Yes - The centre is fully accessible to wheelchair users
    Cultural provisions
    Yes
    Individual dietary needs
    Yes - Food is cooked on site daily and is able to cater to special dietary needs. We use local producers and currently hold the Soil Association 'Food for Life' Award
    Recent experience of supporting children with additional needs
    Yes
    Specific additional needs this setting has experience of
    ADD (Attention Deficit Disorder)
    ADHD (Attention Deficit Hyperactivity Disorder)
    Aspergers Syndrome
    Asthma
    Autistic spectrum
    Cerebral Palsy
    Challenging Behaviour
    Communication difficulties
    Diabetes
    Downs syndrome
    Dyspraxia
    Eczema
    Emotional needs
    Epilepsy
    Global Delay
    Hearing Difficulties
    Hypermobility
    Learning difficulties
    Physical impairment
    Serious allergy
    Severe dietary needs
    Social development impairment
    Speech and language difficulties
    Facilities
    Accessible parking, Arts and crafts, Climbing frame, Computer, Enclosed outdoor play area, Equipment for all ages, Forest school, Garden, Healthy eating, Kitchen, Out-door play, Outdoor play equipment, Pet small mammals, Private changing area, Quiet area, Slide, Take children on outings, Vegetable patch

    Other Details

    Offers Tax Free Childcare
    Yes

    Ofsted Information

    Ofsted URN
    124525
    Link to latest ofsted inspection report 
    Inspection history
    Inspection History
    Inspection DateInspection typeInspection Outcome
    21/03/2017SchoolOutstanding

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

    Here at Highfield we aim to provide an environment inclusive to all children. We are committed to ensuring that all children are given the opportunities and support needed to achieve their full potential.

    We acknowledge and respect that each child attending our setting is unique, and some children may require individual support due to their unique set of needs.

    We believe good mental well being is key to children’s success to ensure resilience throughout life, and is the responsibility of all staff and community. Evidence based research reinforces our nurturing approach and underpins our ethos.

    We therefore have the following procedures in place to ensure equality of access to all.

    • Families are welcomed to visit when expressing an interest in Nursery.
    • We have several evening introductory sessions for parents/carers offered a place for their child. This is an opportunity to build parent/carer partnerships.
    • Every new child receives a home visit from our staff. Teachers and key workers visit the child at home where parents/carers can express concerns.  Due to Covid restrictions - home visits currently take place in the nursery garden
    • During the first few weeks at Nursery each child is observed and assessed by their teacher and key workers in relation to their involvement levels and well being. Immediate concerns are shared with parents and the Special Educational Needs and Disabilities Co-ordinator (SENDCO).
    • We follow a system of assessment focusing on every child’s mental well being and involvement, and their developement (To follow Suffolk’s Ten Year Strategy 2012-2022) Each child's resilience is measured and tracked throughout each term. We feel it is wholly applicable to young children as it focuses on the fundamental areas necessary for life long learners. It offers interventions and support methods to strengthen emotional health.
    • Physical development, Personal, Social and Emotional development and communication and language will also be assessed. Where possible, children are supported with individual support plans. Strategies can be incorporated within home and school.
    • After discussion with parents/carers outside professionals will be contacted if needed.
    • An Education, Health and Care Plan may be introduced upon review with other agencies. This is a statutory document which outlines the strengths and support needed from 0 – 25 years old. This will be reviewed annually by all the agencies involved.
    • Parents/carers will be able to access Suffolk’s Local Offer with support from the SENDCO and other professionals. This is a directory of services offered to support their child.
    • Parents/carers of a child on an EHC Plan will be given direct payments so that they can make their own choices with regards to their child’s care.
    • Medical conditions including mental health are supported as above.

    Linked team for Statutory Assessment and EHCPs: 

    Ipswich South and West Family Services (email: SENDSS@suffolk.gov.uk)

    Contact
    Helen Norman
    Telephone
    01473 742534
    Email
    admin@highfield.suffolk.sch.uk
    Links
    Highfield Nursery School - Local Offer
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties
    Health conditions
    Learning difficulties
    Mental health conditions
    Physical disabilities
    Sensory impairments

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  8. Robins Family Hub - Needham Market

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    At Bosmere Primary SchoolQuinton RoadNeedham MarketSuffolkIP6 8BP
     01449 723134 OR Suffolk Family Information Service on 0345 60 800 33 01449 723134 OR Suffolk Family Information Service on 0345 60 800 33
    Centre logo

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Family Hub information: https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/

    Centre logo

    Who to contact

    Name
    Debbie Frost
    Position
    Manager
    Telephone
    01449 723134 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    robins@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook

    Where to go

    Name
    Robins Family Hub - Needham Market
    Address
    At Bosmere Primary School
    Quinton Road
    Needham Market
    Suffolk
    Postcode
    IP6 8BP
    View IP6 8BP on a map
    Area served
    Needham Market

    Days & Times

    Open Monday to Friday 8.30am to 4.30pm. Please do not use the Journey Planner map, but rather the map attached for directions to the Family Hub

    Other details

    Cost Details
    Our services are free, however there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, Adults

    Accreditation details
    Family Hubs are places where children under 5 years old and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals

    Notes

    We provide the following services: Early learning and childcare. Effective links with Jobcentre Plus. Base for childminder network. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

    Suffolk’s Local Offer gives you clear, accessible and accurate information about the services available for children and young people with special educational needs and/or disabilities (SEND).

    In Suffolk we want services that are able to respond to local needs and aspirations. This is why children, young people and their parents/carers work with the county council and partner organisations to review and develop services. The process of services working alongside children, young people and families as partners is called ‘co-production’. This is the definition of co-production that has been agreed by the SEND Strategic Steering Group.  

    Suffolk's Local Offer website holds information about education, health and care services, as well as leisure activities and support groups – all in one place.

    The information available on the Local Offer website describes the support available to families, and all children and young people with SEN and/or disabilities.

    This support includes:

    • universal services for example early years and childcare providers, schools and GPs;
    • short-term support for children and young people with SEND who require additional support (in addition to what’s provided by universal services); and
    • specialist services for children and young people with SEND who need specific longer-term support.

    The information about services and support detailed in the Local Offer website, which is part of Suffolk InfoLink, is provided by organisations, and not by Suffolk County Council. Even though an organisation, group, activity or service is included it does not mean it is recommended by Suffolk County Council, or that we have checked its quality. We recommend that you should always check with providers to be confident that their service or organisation meets the needs of your child, children or family. 

    Services who wish to register, please use our guidance document  co-produced with the Suffolk Parent Carer Network, for further information on what to include on your record. Our record review process sets out our expectations on keeping your information up-to-date.

    If you would like to provide feedback on any service listed within our Local Offer, please complete our feedback form on the right-hand side of the page.

    Contact

    If your child has an EHCP (Education Health and Care Plan), or you need to request an EHC (Education, Health and Care) Needs assessment, please find a link to document below to see which team you would need to contact. It is based on where your child goes to school. Please start with the Assistant Co-ordinator Numbers but use the other numbers if needed:

    SEND Family Services contact details.

    If you cannot find the information or advice you need online, please feel free to call
    our Local Offer Helpline on: 0345 606 1490

    Email - LocalOffer@suffolk.gov.uk

    Telephone
    0345 606 1490
    Email
    LocalOffer@suffolk.gov.uk

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  9. Tree House Family Hub - Ipswich

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    251 Clapgate LaneIpswichSuffolkIP3 0RH
     01473 263815 or Suffolk Family Information Service on 0345 608 0033 01473 263815 or Suffolk Family Information Service on 0345 608 0033
    Tree House Children's Centre

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    We cover the following areas :-

    Greenwich, Gainsborough, Ravenswood, Rushmere, Witnesham, East Ipswich. 

    Tree House Children's Centre

    Who to contact

    Name
    Tracey Baldry
    Position
    Healthy Child Practice Manager
    Telephone
    01473 263815 or Suffolk Family Information Service on 0345 608 0033
    Email
    thetreehouse@suffolk.gov.uk
    Website
    Health Visiting and Children's Centre service
    Social Media
     Like us on Facebook

    Additional contact

    Additional Website
    Health Visiting and Children's Centre service

    Where to go

    Name
    Tree House Family Hub- Ipswich
    Address
    251 Clapgate Lane
    Ipswich
    Suffolk
    Postcode
    IP3 0RH
    View IP3 0RH on a map
    Area served
    Ipswich
    Venue Email
    thetreehouse@suffolk.gov.uk
    Venue Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/

    Days & Times

    Open Monday to Friday 9.00am - 5.00pm

    Other details

    Cost Details
    Our services are free, although for some activities a small charge may apply for equipment or food and drink.
    Age Groups
    Pre-school, Adults
    Accessibility
    Wheelchair Access, Lift

    Accreditation details
    Family Hub's are places where children 0-19 (25 SEND) and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals

    Notes

    Health and Children's Centres Services in the Family Hub offer families with young children under the age of 5, a friendly place to go to access a range of activities and support services.  

    Staff who may help you from your local Health and Children's Centre are

    • Health Visitors
    • Healthy Child Practitioners 
    • Health & Children's Centre Advisers

    Each centre runs a different timetable of activities (many are free to join) which may include:

    • Child Health Clinics
    • Infant Massage 
    • Stay & Play
    • Parenting Support groups
    • Child and family health support such as Infant Feeding Support groups
    • Outreach – bringing services to you
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    Treehouse Family Hub

     

    Ravenswood Family Hub

     

    East Ipswich Outreach service

     

     

     

    Contact Details:

    Treehouse / East Ipswich outreach – 01473 263815

    Ravenswood – 01473 714521

    Email Address

     

    Named SEND Contact for our Centre:

    Tracey Baldry

    How do East Ipswich Children’s Centres cater for children and families with special educational needs and/or disability?

     

    Children's Centres are for families with children under five. In Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support.  The Children's Centre teams are made up of Health Visitors, Healthy Child Practitioners and Health and Children's Centre Advisors. 

     

    At Treehouse, Ravenswood and East Ipswich outreach Children’s Centres, we are committed to promoting and providing high quality learning and play opportunities.  We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.  The centre has an equal opportunity policy which is reviewed as a minimum yearly.  We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

     

    Where possible, all our group activities are planned to meet individual children’s needs.  We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.  Play sessions will offer activities which can be arranged to meet the individual needs and requirements of children and  adapted sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

     

    We offer a range of parenting courses to help support parents in supporting their children. Topics covered in the course: strategies around behaviour, setting routines and boundaries and much more.  Please see our timetable for a full list of groups and for more information.

     

    How will staff support my child's needs?

     

    Staff are on hand during our activities and can offer help and support as required.  One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required.  These can include

     

    The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care

    Suffolk Early Learning Together Service

    Speech and Language Therapists

    Behavioural Support Services

    Specialist Services

     

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time.  Together, we can develop a transition plan which will help ensure that there is a smooth transition for you and your child.

     

    We work closely with other agencies in the community and have good links with Ipswich Opportunity group, which offers families a range of support services and where children with SEN can access play activities.

    What arrangements are in place to ensure that North and East Ipswich Children’s Centres are accessible for children and families with special educational needs and/or disability?

     

    Our Centres are DDA compliant and are fully accessible from all entrances and exits. 

    Our outdoor play areas have easy access and consist of some concreted areas, softer outdoor flooring and grass. We have covered areas at both sites. We ensure all outside venues are accessible to all our families Within the centres we have accessible toilets with baby change facilities which include emergency alarms.   All the rooms have non slip flooring and have a mixture including a carpeted area.

     

    The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

     

    What training or experience do the staff supporting children and young people with SEND have?

    The Centre is an inclusive setting with staff experienced and trained in early years care and education. 

    Staff Training undertaken includes

     

    ECAT – Every Child a Talker

    Autism Awareness and supporting families

    WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development

    Elklan – training to support staff working with children with speech, language and communication needs

    Makaton

    EYFS

    Build and maintain relationships

    Characteristics of effective learning

    Children, trauma and violence

    Boundaries

    Helping parents who misuse substances

    Incredible years 0-5

    Triple P

      

    Social Pedagogy

    Video Interactive Guidance (VIG)

    VERP 

    Who can I contact for further information?

    Tracey Baldry

     

     

    Contact
    Tracey Baldry
    Telephone
    01473 263815
    Email
    tracey.baldry@suffolk.gov.uk

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  10. The Wooden House Family Hub

      A Family Hub is somewhere families, parents, carers, young people can get support.   Our Family Hub model includes:   Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information,…
    Wooden House Family Hub20b Lanark RoadIpswichSuffolkIP4 3EJ
     01473 323870 or 01473 263815 01473 323870 or 01473 263815
    logo

     

    A Family Hub is somewhere families, parents, carers, young people can get support.

     

    Our Family Hub model includes:

     

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

     

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

     

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    /

     

    logo

    Who to contact

    Name
    Tracey Baldry
    Position
    Healthy Child Practice Manager
    Telephone
    01473 323870 or 01473 263815
    Email
    woodenhouse@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook

    Where to go

    Address
    Wooden House Family Hub
    20b Lanark Road
    Ipswich
    Suffolk
    Postcode
    IP4 3EJ
    View IP4 3EJ on a map
    Area served
    Ipswich
    Venue Email
    woodenhouse@suffolk.gov.uk
    Parking available
    No
    Parking details
    Street parking only.

    Days & Times

    Open Monday and Friday 9.00am - 1pm, Tues and Thurs 9.00am to 5pm, Weds - Closed
    Session Information
    See link to our timetable in the 'Documents' section on the right of the screen -->

    Other details

    Cost Details
    Our services are free, although for some activities a small charge may apply for equipment or food and drink.
    Age Groups
    Pre-school, Adults

    Accreditation details
    Children’s Centres are places where children under 5 years old and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals

    Notes

    Family Hubs are places where children under 5 years old and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals

    We offer families with young children under the age of 5, a friendly place to go to access a range of activities and support services.  

    Staff who may help you from your Hub are:

    • Health Visitors
    • Healthy Child Practitioners 
    • Health & Children's Centre Advisers

    Each centre runs a different timetable of activities (many are free to join) which may include:

    • Child Health Clinics
    • Infant Massage 
    • Stay & Play
    • Parenting Support groups
    • Child and family health support such as Infant Feeding Support groups
    • Outreach – bringing services to you

     

    Related links
    Family Hubs on Suffolk InfoLink
    Service users involved in planning
    Yes
    You are welcome to join our Advisory Board to help shape the future of the service.
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    Family Hubs are for families with children under five. In Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support.  The Hub teams are made up of Health Visitors, Healthy Child Practitioners and Health and Children's Centre Advisors. 

    We are committed to promoting and providing high quality learning and play opportunities.  We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.  The centre has an equal opportunity policy which is reviewed as a minimum yearly.  We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs.  We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.  Play sessions will offer activities which can be arranged to meet the individual needs and requirements of children and adapted sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in supporting their children. Topics covered in the course: strategies around behaviour, setting routines and boundaries and much more.  Please see our timetable for a full list of groups and for more information.

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required.  One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required.  These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time.  Together, we can develop a transition plan which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community and have good links with Ipswich Opportunity group, which offers families a range of support services and where children with SEN can access play activities.

    What arrangements are in place to ensure that we are accessible for children and families with special educational needs and/or disability?

    Our Centres are DDA compliant and are fully accessible from all entrances and exits. 

    Our outdoor play areas have easy access and consist of some concreted areas, softer outdoor flooring and grass. We have covered areas at both sites. We ensure all outside venues are accessible to all our families Within the centres we have accessible toilets with baby change facilities which include emergency alarms.   All the rooms have non slip flooring and have a mixture including a carpeted area.

    The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    We are an inclusive setting with staff experienced and trained in early years care and education. 

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Incredible years 0-5
    • Triple P
    • Social Pedagogy
    • Video Interactive Guidance (VIG)
    • VERP 
    Contact
    Tracey Baldry
    Telephone
    01473 323870

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    Family support
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  11. Dragonflies Family Hub - Halesworth

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Wisset RoadHalesworthSuffolkIP19 8BT
     01986 874865 OR Suffolk Families Information Service on 0345 60 800 33 01986 874865 OR Suffolk Families Information Service on 0345 60 800 33

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Who to contact

    Name
    Family Hub's phone line
    Telephone
    01986 874865 OR Suffolk Families Information Service on 0345 60 800 33
    Email
    dragonflies@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/healthvisiting
    Social Media
     Like us on Facebook
    Address
    Wissett Road
    Halesworth
    Suffolk
    Postcode
    IP19 8BT

    Where to go

    Name
    Dragonflies Family Hub - Halesworth
    Address
    Wisset Road
    Halesworth
    Suffolk
    Postcode
    IP19 8BT
    View IP19 8BT on a map
    Area served
    Beccles, Halesworth, Waveney, Southwold, Bungay
    Venue Email
    dragonflies@suffolk.gov.uk

    Days & Times

    This is a part time Hub and the Centre is currently manned Tuesday to Thursday but please call the centre prior attending to ensure access

    Other details

    Cost Details
    Our services are free, however there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, Adults

    Accreditation details
    Family Hubs are places where children and young people 0-19 and their families can receive seamless integrated services and information, and where they can access help from multi-disciplinary teams of professionals

    Notes

    Family Hubs are places where families can access a Health and Childrens service,The services we offer include: Early learning and childcare. Effective links with Jobcentre Plus. Base for childminder network. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services.

     

    Service users involved in planning
    Yes
    Health and Children's Centre Services, Early Help, Social Care, Speech and Language and some oustide agencies
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    Named SEND Contact for our Family Hub:

    Jenny Carter

    How does Dragonflies cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children under five. The Children's Centre teams are made up of Family Support Practitioners and Support and Information officers.

    At Dragonflies, we are committed to promoting and providing high quality learning and play opportunities.   We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The hub has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full lists of groups and for more information.

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

    What arrangements are in place to ensure that Dragonflies Family Hub is accessible for children and families with special educational needs and/or disability?

    Dragonflies is DDA compliant and is fully accessible from all entrances and exits. Dragonflies has a disabled parking space outside the front entrance.

    Our outdoor play area is at ground level and consists of some concreted areas. The outside area has some grass and covered areas.

    Within the centre we have an accessible toilet with baby change facilities which includes an emergency alarm.

    The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    The Hub is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • Baby brain development
    • EYFS
    • Characteristics of effective learning
    • Communicating with young Children who have experienced early trauma
    • Solihull
    • Incredible years 0-5
    • VIG
    • Infant Massage
    • Baby Yoga
    • PEEP – Reflective parenting

    Please contact us further information

     

    Contact
    Jenny Carter
    Telephone
    01986 874865
    Email
    dragonflies@suffolk.gov.uk

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  12. Wellington Family Hub - Ipswich

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    52 Chevallier StreetIpswichSuffolkIP1 2PB
     01473 263900 01473 263900
    little boy

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    little boy

    Who to contact

    Name
    Sam Lewis
    Position
    Manager
    Telephone
    01473 263900
    Email
    wellington@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/

    Where to go

    Name
    Wellington Family Hub - Ipswich
    Address
    52 Chevallier Street
    Ipswich
    Suffolk
    Postcode
    IP1 2PB
    View IP1 2PB on a map
    Area served
    Ipswich
    Venue Email
    wellington@suffolk.gov.uk
    Parking available
    Yes
    Parking details
    Limited car parking available

    Days & Times

    Opening hours: Monday to Thursday 9:00am to 5:00pm, Friday 9:00am to 4:30pm

    Other details

    Cost Details
    Our services are free.
    Age Groups
    Pre-school, Adults
    Notes

    We provide the following services: Early learning and childcare. Effective links with Jobcentre Plus. Base for childminder network. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    Wellington Family Hub

    52 Chevalier Street

    Ipswich

    IP1 2PB Contact Details:  01473 263900 Email Address: wellington@suffolk.gov.uk

     

    How does Wellington Family Hub cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children under five. In Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support. The Hub teams are made up of Health Visitors, Family Support Practitioners and Support and Information officers.

    We are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The centre has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Revised Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full list of groups and for more information.

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

    What arrangements are in place to ensure that Wellington Family Hub is accessible for children and families with special educational needs and/or disability?

    The site has a disabled parking space outside the front entrance.

    Our outdoor play areas have ramped access and consist of some concreted areas, softer outdoor flooring. The garden has a mixture of high and low level beds, where children can dig, plant and watch things grow. Within the centres we have accessible toilets with baby change facilities which include emergency alarms.  

    The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have? 

    The centre is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Helping parents who misuse substances
    • Solihull
    • Incredible years 0-5

    Who can I contact for further information? Samantha Lewis – Manager

     

    Telephone
    01473 263900
    Email
    wellington@suffolk.gov.uk

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    Family support
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  13. Hillside Family Hub - Ipswich

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Maidenhall ApproachIpswichSuffolkIP2 8NY
     01473 786630 OR Suffolk Family Information Service on 0345 60 800 33 01473 786630 OR Suffolk Family Information Service on 0345 60 800 33
    Hillside Children's Centre

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Find us on facebook: The Willows | Facebook

    Hillside is a Part-Time Family Hub. Our official opening hours will be: Monday 9-5, Tuesday 9-5 and Thursday 9-5.

    Hillside Children's Centre

    Who to contact

    Name
    Sam Lewis
    Position
    Manager
    Telephone
    01473 786630 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    hillside@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook
    Address
    Hillside Family Hub
    Maidenhall Approach
    Ipswich
    Suffolk
    Postcode
    IP2 8NY

    Where to go

    Name
    Hillside Family Hub - Ipswich
    Address
    Maidenhall Approach
    Ipswich
    Suffolk
    Postcode
    IP2 8NY
    View IP2 8NY on a map
    Area served
    Ipswich
    Venue Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Transport
    Bus Route 15: http://www.ipswichbuses.co.uk/timetable_15.html
    Restrictions to access
    Limited available parking spaces for only a couple of hours

    Days & Times

    Open Tuesday 9:00am-5:00pm, Wednesday 9:00am- 12:30pm and Thursday 9:00am-5:00pm.

    Other details

    Cost Details
    Our Services are free, however there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet

    Accreditation details
    Family Hubs are places where children under 5 years old and their families can receive seamless integrated services and information, and where they can access help from multi-disciplinary teams of professionals

    Notes

    Services: Early learning and childcare links. Effective links with Jobcentre Plus. Base for childminder groups. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    Family Hubs are for families with children under five. In Suffolk we have joined up with the Health Visiting service, as we believe this will provide you with the best care and support.   The Hub teams are made up of Health Visitors, Family Support Practitioners and Support and Information officers.

    At The South Ipswich Family Hubs, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The Hub has an equal opportunity policy which is reviewed as a minimum yearly.   We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.   Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full list of groups and for more information.

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognizing and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community.

    Our hubs are DDA compliant and are fully accessible from all entrances and exits. The site at Willows and Hawthorn have a disabled parking space outside the front entrance.

    Our outdoor play areas have ramped access and consist of some concreted areas, softer outdoor flooring and artificial grass, and covered areas. The garden has a mixture of high and low level beds, where children can dig, plant and watch things grow. Within the centres we have accessible toilets with baby change facilities which include emergency alarms.   

    The furniture is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    The Hub is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • Relationships build brains
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Solihull
    • Incredible years 0-5
    • Social Pedagogy 
    Contact
    Fiona Roseveare
    Telephone
    01473 786630
    Email
    hillside@suffolk.gov.uk
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties

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  14. Foley House Family Hub - Newmarket

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    52 Wellington StreetNewmarketSuffolkCB8 0HY
     01638 565 533 OR Suffolk Family Information Service 0345 60 800 33 01638 565 533 OR Suffolk Family Information Service 0345 60 800 33

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Who to contact

    Name
    Samantha Whiteman
    Position
    Manager
    Telephone
    01638 565 533 OR Suffolk Family Information Service 0345 60 800 33
    Email
    foleyhouse@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Social Media
     Like us on Facebook

    Where to go

    Name
    Foley House Family Hub
    Address
    52 Wellington Street
    Newmarket
    Suffolk
    Postcode
    CB8 0HY
    View CB8 0HY on a map
    Area served
    Newmarket, West Suffolk

    Days & Times

    Open Monday to Thursday 9:00am to 5:00pm & Friday 9:00am to 4:30pm. Closed Bank Holidays
    Session Information
    Please see our current timetable - PDF link

    Other details

    Cost Details
    Our services are FREE.
    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Lift, Adapted Toilet

    Accreditation website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Accreditation details
    Family Hubs are places where children under 5 years old and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals.

    Notes

    The services we offer include: Early learning and childcare. Effective links with Jobcentre Plus. A base for childminders. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services. Every week there are lots of play opportunities, stories and healthy snacks. The sessions are free and all parents / carers are welcome to attend. For details of all activities please click on link to our timetable.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

    Family Hubs are for families with children under five. In Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support.  The Hub teams are made up of Health Visitors, Family Support Practitioners and Support and Information officers. 

    At Foley House, The Lark and Brandon Family Hubs, we are committed to promoting and providing high quality learning and play opportunities.  We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.  The Hub has an equal opportunity policy which is reviewed as a minimum yearly.  We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs.  We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.  Play sessions will offer activities which can be arranged to meet the individual needs and requirements of children and adapted sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in supporting their children. Topics covered in the course: strategies around behaviour, setting routines and boundaries and much more.  Please see our timetable for a full list of groups and for more information.

    Staff are on hand during our activities and can offer help and support as required.  One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required.  These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time.  Together, we can develop a transition plan which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community and have good links with Ipswich Opportunity group, which offers families a range of support services and where children with SEN can access play activities.

    Our Hubs are DDA compliant and are fully accessible from all entrances and exits. 

    Our outdoor play areas have easy access and consist of some concreted areas, softer outdoor flooring and grass. We have covered areas at both sites. We ensure all outside venues are accessible to all our families Within the centres we have accessible toilets with baby change facilities which include emergency alarms.   All the rooms have non slip flooring and have a mixture including a carpeted area.

    The furniture within both Hubs is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    The Hub is an inclusive setting with staff experienced and trained in early years care and education. 

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Incredible years 0-5
    • Triple P
    • Infant massage
    • Video Interactive Guidance (VIG) 

     

    Contact
    Samantha Whiteman
    Telephone
    01638 565533
    Email
    foleyhouse@suffolk.gov.uk

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  15. Leiston Family Hub

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Waterloo AvenueLeistonSuffolkIP16 4HF
     01728 642930 or Suffolk family information service 0345 6080033 01728 642930 or Suffolk family information service 0345 6080033

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Who to contact

    Name
    Becky Brame
    Position
    Manager
    Telephone
    01728 642930 or Suffolk family information service 0345 6080033
    Email
    leiston@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Social Media
     Like us on Facebook

    Where to go

    Name
    Leiston Family Hub
    Address
    Waterloo Avenue
    Leiston
    Suffolk
    Postcode
    IP16 4HF
    View IP16 4HF on a map
    Area served
    Saxmundham, Aldeburgh, Leiston, Framlingham, Wickham Market
    Parking available
    No
    Parking details
    Limited parking is available
    Restrictions to access
    Unfortunately we do not have parking at the Hub. We do have disabled parking.
    Notes

    We are based on the old school site along with The Waterloo Centre

    Days & Times

    Opening Hours: Monday to Thursday 9.00 am - 5.00pm and Fridays 9.00 am - 4:30 pm

    Other details

    Cost Details
    Our services are free, however there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, 16-25 years, Children (5-11), Adults, Young people
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet, Audio Loop

    Accreditation details
    Family Hubs are places where children and young people 0-19 (25 SEND) and their families can receive seamless integrated services and information, and where they can access help from multi-disciplinary teams of professionals.

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

    The local offer will cover support available to all children and young people with SEN or disabilities from universal services such as schools and GPs, targeted services for children and young people with SEN or disabilities who require additional short-term support over and above that routinely provided as part of universal services, and specialist services for children and young people with SEN or disabilities who require specialised, longer-term support.

    How does Leiston Family Hub cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children aged 0-25. In Suffolk, our Children's centre and Health Visiting service are one team and based within the Family Hub, we believe this will provide our families with the best care and support, enabling them to provide the children in their care the best possible start. The Health and Children's centre service team is made up of Health Visitors, Healthy Child Practitioners, School Nurses and Health and Children's Centre Advisors.

    At Leiston Family Hub, we pride ourselves on providing a welcoming and stimulating environments for all who come to see us. We aim to provide an inclusive environment where our families can feel safe and supported. Our groups, where possible, are planned within the Early Years Foundation Stage framework. This planning will look at the needs of individuals within the group and provide many opportunities for them to express themselves and grow with a range of options for open ended play, which in turn encourages an inclusive environment where everyone can express themselves and learn together. We also strive to make sure that every family and has a comfortable and non-judgmental experience when visiting Leiston family hub.

    We value and respect all of our families and embrace the opportunity to celebrate their diversity. Leiston Family Hub has an equal opportunity, inclusion and diversity policies which are reviewed at least yearly. We offer a wide range of universal and targeted services which are designed to meet the needs of all our families.

    We offer a range of parenting courses to help support parents in managing challenging behaviour. Please see our timetable for full details of the groups and services we offer.

    How will staff support my child's needs?

    Firstly, we will respect that parents/carers know what is best where their children are concerned and we will try not to make assumptions about what your child needs. If assistance is needed, there are always members of staff on hand during our groups who can offer help and support as required. One-to-one support is available for families in the home, and we will work in partnership with you and other agencies in meeting the needs of your family. Our child centred approach puts children at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are heard. We are trained to use the Common Assessment Framework and Signs of Safety to make sure we can undertake a thorough and realistic assessment of your child’s needs, which will focus on recognising and building on their strengths, in partnership with their family and any other professionals involved in their care.

    Our Health and Children's centre advisors are always on hand to offer information, advice and guidance and we can help to signpost you to other relevant local services and support as identified. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care.
    • Activities Unlimited
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition plan which will help ensure that your child’s move is as smooth and stress free as possible.

    What arrangements are in place to ensure that Leiston Family Hub is accessible for children and families with special educational needs and/or disability?

    Leiston Family Hub is Disability Discrimination Act compliant, and Leiston family hub has an induction loop in reception. All staff are aware of the needs and sensitivities of our families with hearing difficulties, and we always make an effort to communicate in other ways. All areas of the hub that are for public use are fully accessible from all entrances and exits. We also have a parking space to the left of the building for use by anyone with additional needs. If you are a regular user of the hub with an additional need, we will also draw up a Personal Evacuation Plan (PEEP) in case of an emergency. This will initially be drawn up by a member of staff who will then go through it with you.

    The furniture within the hub is entirely moveable and adaptable allowing the flexibility to create suitable spaces, if required. Our resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    The health and children's Centre Service within Leiston family hub is an inclusive setting with staff experienced and trained in early years care and education and development.

    Staff Training undertaken includes:

    • WELLCOMM (for Speech and Language)
    • Solihull Approach (Parenting support program)
    • Video Interactive Guidance (for Parental Attachment support)
    Contact
    For further information please contact Becky Brame
    Telephone
    01728 642930
    Email
    leiston@suffolk.gov.uk
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties
    Health conditions
    Learning difficulties
    Mental health conditions
    Physical disabilities
    Sensory impairments

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  16. Hawthorn Family Hub - Ipswich

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Chantry LibraryHawthorn DriveIpswichSuffolkIP2 0QY
     01473 260882 or Suffolk Family Information Service on 0345 60 800 33 01473 260882 or Suffolk Family Information Service on 0345 60 800 33
    Hawthorn Children's Centre

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Our opening hours are: Tuesday 9:00am-5:00pm, Wednesday 9:00am-3:00pm and  Thursday 9:00am-5:00pm.

    Hawthorn Children's Centre

    Who to contact

    Name
    Sam Lewis
    Position
    Manager
    Telephone
    01473 260882 or Suffolk Family Information Service on 0345 60 800 33
    Email
    thehawthorn@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Social Media
     Like us on Facebook

    Where to go

    Name
    Hawthorn Family Hub - Ipswich
    Address
    Chantry Library
    Hawthorn Drive
    Ipswich
    Suffolk
    Postcode
    IP2 0QY
    View IP2 0QY on a map
    Area served
    Ipswich
    Parking details
    Free available parking spaces

    Days & Times

    Open Tuesday 9:00am to 5:00pm, Wednesday 9:00am to 3:00pm Thursday 9:00am to 5:00pm

    Other details

    Cost Details
    Our services are free, however there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet, Audio Loop

    Accreditation details
    Family Hubss are places where children under 5 years old and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals.

    Notes

    The services we provide: Early learning and childcare links. Effective links with Jobcentre Plus. A base for childminders. Child and family health services. Support for children and parents with additional needs. Family support and parental outreach services - there's always lots to do and it's all free!Please contact us for more information.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    Family Hubs are for families with children under five. In Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support.   The Children's Centre teams are made up of Health Visitors, Family Support Practitioners and Support and Information officers.

    At the South Ipswich Family Hubs, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. Each centre has an equal opportunity policy which is reviewed as a minimum yearly.   We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the Hub.   Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full list of groups and for more information.

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognizing and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include: 

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services 

    When it is time for your child to start attending nursery or school, we can support you through the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.   We work closely with other agencies in the community.

    Our Hubs are DDA compliant and are fully accessible from all entrances and exits. The site at Hawthorn has a disabled parking space outside the front entrance.

    Our outdoor play areas have ramped access and consist of some concreted areas, softer outdoor flooring and artificial grass.  The garden has a mixture of high and low level beds, where children can dig, plant and watch things grow. Within the Hub we have accessible toilets with baby change facilities which include emergency alarms.  

    The furniture within the Hub is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    The Hub is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes: 

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • Relationships build brains
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Solihull
    • Incredible years 0-5
    • Social Pedagogy
    Contact
    Fiona Roseveare
    Telephone
    01473 260882
    Email
    thehawthorn@suffolk.gov.uk
    Conditions Supported
    Communication difficulties

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    Family support
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  17. Brandon Family Hub- Brandon

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Bury RoadBrandonSuffolkIP27 0BQ
     01842 816 111 OR Suffolk Family Information Service on 0345 60 800 33 01842 816 111 OR Suffolk Family Information Service on 0345 60 800 33

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Who to contact

    Name
    Brandon Family Hub
    Telephone
    01842 816 111 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    Brandon@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/

    Where to go

    Name
    Brandon Family Hub
    Address
    Bury Road
    Brandon
    Suffolk
    Postcode
    IP27 0BQ
    View IP27 0BQ on a map
    Area served
    Brandon
    Parking available
    Yes
    Parking details
    However, it is subject to availablility, as it becomes very busy during times that coinside with the school runs
    Restrictions to access
    All access points are wheelchair accessable. However, some of the fire escapes have a single step down.

    Days & Times

    Open Monday, Wednesday and Thursday from 9am - 5pm

    Other details

    Cost Details
    Our services are free.
    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Wheelchair Access

    Accreditation details

    Family Hubs are places where children under 5 years old and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals.


    Notes

    The services we offer include: Early learning and information on childcare. Effective links with Jobcentre Plus. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services. Every week there are play opportunities, stories etc. The sessions are free and all parents/carers are welcome to attend. For details of all activities please contact us or pop into the centre for a timetable.

    Service users involved in planning
    Yes
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

    Family Hubs are for families with children five and under. In Suffolk we have joined up our Family Hubs with our Health Visiting service, as we believe this will provide you with the best care and support.  The Family Hub teams are made up of Health Visitors, Family Support Practitioners and Support and Information officers. 

    At Foley House, The Lark and Brandon Family Hubs, we are committed to promoting and providing high quality learning and play opportunities.  We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.  The centre has an equal opportunity policy which is reviewed as a minimum yearly.  We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs.  We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as they attend the centre.  Play sessions will offer activities which can be arranged to meet the individual needs and requirements of children and adapted sessions to meet an individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in supporting their children. Topics covered in the course: strategies around behaviour, setting routines and boundaries and much more.  Please see our timetable for a full list of groups and for more information.

    Staff are on hand during our activities and can offer help and support as required.  One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your family's and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required.  These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you through the transition period, as we know this can be both a challenging and an emotional time.  Together, we can develop a transition plan which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community, which offers families a range of support services and where children with SEN can access play activities.

    Our Hubs are DDA compliant and are fully accessible from all entrances and exits. We ensure all outside venues are accessible to all our families Within the centres we have accessible toilets with baby changing facilities, which include emergency alarms.   All the rooms have non slip flooring and have a mixture including a carpeted area.

    The furniture within the centre is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    The Hub is an inclusive setting with staff experienced and trained in early years care and education. 

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Incredible years 0-5
    • Triple P
    • Infant massage
    • Video Interactive Guidance (VIG) 

     

     

    Contact
    Sam Whiteman
    Telephone
    01842 816111
    Email
    brandon@suffolk.gov.uk

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  18. Kesgrave Family Hub

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    22 Bell LaneKesgraveSuffolkIP5 1JQ
     01473 265833 OR Suffolk Family Information Service on 0345 60 800 33 01473 265833 OR Suffolk Family Information Service on 0345 60 800 33
    logo

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

     

     

    logo

    Who to contact

    Name
    Becky Brame
    Position
    Manager
    Telephone
    01473 265833 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    kesgrave@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Social Media
     Like us on Facebook

    Where to go

    Name
    Kesgrave Family Hub
    Address
    22 Bell Lane
    Kesgrave
    Suffolk
    Postcode
    IP5 1JQ
    View IP5 1JQ on a map
    Area served
    Woodbridge, Kesgrave
    Parking available
    Yes

    Days & Times

    The centre is open on Monday's, Tuesday's and Thursday's from 9am - 4.30pm. However, the phoneline is open Monday to Friday

    Other details

    Cost Details
    Our services are free, however there may be a small cost towards some activities for equipment, food or drink. equipment or food/drink.
    Age Groups
    Pre-school, 16-25 years, Children (5-11), Adults, Young people

    Accreditation details
    Family Hubs are places where Children and young people 0-19 (25 SEND) and their families can receive seamless integrated services and information, and where they can access help from multi-disciplinary teams of professionals.

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

     

    The local offer will cover support available to all children and young people with SEN or disabilities from universal services such as schools and GPs, targeted services for children and young people with SEN or disabilities who require additional short-term support over and above that routinely provided as part of universal services, and specialist services for children and young people with SEN or disabilities who require specialised, longer term support.

    How does Kesgrave Family Hub cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children age 0-25. In Suffolk, our Children's centre and Health Visiting service are one team and based within the Family Hub, we believe this will provide our families with the best care and support, enabling them to provide the children in their care the best possible start. The Health and Children's centre service team is made up of Health Visitors, Healthy Child Practitioners, School Nurses and Health and Children's Centre Advisors.

    At Kesgrave Family Hub, we pride ourselves on providing a welcoming and stimulating environment for all who come to see us. We aim to provide an inclusive environment where our families can feel safe and supported. Our groups, where possible, are planned within the Early Years Foundation Stage framework. This planning will look at the needs of individuals within the group and provide many opportunities for them to express themselves and grow with a range of options for open ended play, which in turn encourages an inclusive environment where everyone can express themselves and learn together. We also strive to make sure that every family and has a comfortable and non-judgmental experience when visiting Kesgrave family hub.

    We value and respect all of our families and embrace the opportunity to celebrate their diversity. Kesgrave Family Hub has an equal opportunity, inclusion and diversity policies which are reviewed at least yearly. We offer a wide range of universal and targeted services which are designed to meet the needs of all of our families.

    We offer a range of parenting courses to help support parents in managing challenging behaviour. Please see our timetable for full details of the groups and services we offer.

    How will staff support my child's needs?

    Firstly we will respect that parents/carers know what is best where their children are concerned and we will try not to make assumptions about what your child needs. If assistance is needed, there are always members of staff on hand during our groups who can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting the needs of your family. Our child centered approach puts children at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are heard. We are trained to use the Common Assessment Framework and Signs of Safety to make sure we are able to undertake a thorough and realistic assessment of your child’s needs, which will focus on recognising and building on their strengths, in partnership with their family and any other professionals involved in their care.

    Our Health and Children's centre advisors are always on hand to offer information, advice and guidance and we can help to signpost you to other relevant local services and support as identified. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care.
    • Activities Unlimited
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioral Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition plan which will help ensure that your child’s move is as smooth and stress free as possible.

    What arrangements are in place to ensure that Kesgrave Family Hub are accessible for children and families with special educational needs and/or disability?

    Kesgrave Family Hub is Disability Discrimination Act compliant, and Kesgrave family hub has an induction loop in reception. All staff are aware of the needs and sensitivities of our families with hearing difficulties and we always make an effort to communicate in other ways. All areas of the hub that are for public use are fully accessible from all entrances and exits. We also have a parking space to the left of the building for use by anyone with additional needs. If you are a regular user of the hub with an additional need, we will also draw up a Personal Evacuation Plan (PEEP) in case of an emergency. This will initially be drawn up by a member of staff who will then go through it with you.

    The furniture within the hub is entirely moveable and adaptable allowing the flexibility to create suitable spaces, if required. Our resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    The Health and children's Centre Service within Kesgrave family hub is an inclusive setting with staff experienced and trained in early years care and education and development.

    Staff Training undertaken includes:

    • WELLCOMM (for Speech and Language)
    • Solihull Approach (Parenting support program)
    • Video Interactive Guidance (for Parental Attachment support)

     

    Contact
    For further information please contact Becky Brame
    Telephone
    01473 265833

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  19. High Suffolk Family Hub - Debenham

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Gracechurch StreetDebenhamSuffolkIP14 6BL
     01728 862900 OR Suffolk Family Information Service 0345 60 800 33 01728 862900 OR Suffolk Family Information Service 0345 60 800 33
    logo

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    logo

    Who to contact

    Name
    Debbie Frost
    Position
    Manager
    Telephone
    01728 862900 OR Suffolk Family Information Service 0345 60 800 33
    Email
    highsuffolk@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/

    Additional contact

    Where to go

    Name
    High Suffolk Family Hub
    Address
    Gracechurch Street
    Debenham
    Suffolk
    Postcode
    IP14 6BL
    View IP14 6BL on a map
    Area served
    Debenham
    Venue Email
    Highsuffolk@suffolk.gov.uk
    Parking available
    Yes
    Notes

    We Cover Ashfield, Aspal, Bedfield, Braisworth, Brandeston, Brockford Street, Brundish, Charsfield, Creetingham, Coddenham, Crowfield, Debenham, Earl Soham, Easton, Fen Street, Framsden, Gosbeck, Helmingham, Kettleburgh, Leatheringham, Mickfield, Monk Soham, ,Pettaugh, Rishangles, Stoke Ash, Winston and surrounding areas.

    Days & Times

    Open Monday, Wednesday & Friday 9:00am - 1:00pm. Tuesday & Thursday 9:00am -5:00pm. Please use the maps attached and not the journey planner map.

    Other details

    Cost Details
    Our services are free, however for some activities a small charge may apply for equipment or food and drink.
    Age Groups
    Pre-school, Adults

    Accreditation website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Accreditation details
    Family Hubs are places where children 0-19 years old and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals

    Notes

    The High Suffolk Family Hub is open Monday, Wednesday & Friday 9-1 and Tuesday & Thursday 9-5 for ages 0-19 and their families, offering a full range of friendly, accessible services and support including:

    Information and advice, Stay and play groups, baby yoga, baby massage, messy play, story and rhyme sessions, Health clinics, Support for children with additional needs, Holiday activities, and links with Jobcentre Plus. We also offer a range of Child and family health services, Support for children and parents with special needs and Family support and parental outreach services.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

    How does High Suffolk & Eye Family Hub cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children under five. In Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support. The Hub teams are made up of Health Visitors, Family Support Practitioners and Support and Information officers.

    At High Suffolk & Eye Family Hubs, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The centre has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full lists of groups and for more information.

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community and have good links with Eye Opportunity Group, which offers families a range of support services and where children with SEN can access play activities. Eye Opportunity Group has a designated notice board at Eye Family Hub.

    What arrangements are in place to ensure that High Suffolk & Eye Family Hubs are accessible for children and families with special educational needs and/or disability?

    Our Hubss are DDA compliant and are fully accessible from all entrances and exits. The site at Debenham has a disabled parking space outside the front entrance.

    Our outdoor play areas have ramped access and consist of some concreted areas, softer outdoor flooring and artificial grass. We have covered areas at both sites. The garden has a mixture of high and low level beds, where children can dig, plant and watch things grow. Within the centres we have accessible toilets with baby change facilities which include emergency alarms. All the rooms at Eye have non slip flooring and Debenham has a mixture including a carpeted area.

    The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    The Hub is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • Relationships build brains
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Solihull
    • Incredible years 0-5
    • Social Pedagogy
    Contact
    Debbie Frost – Manager
    Telephone
    01728 862900
    Email
    highsuffolk@suffolk.gov.uk

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  20. Sunshine Family Hub - Stowmarket

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Stowmarket Community CentreHillsideStowmarketSuffolkIP14 2BD
     01449 724665 OR Suffolk Family Information Service on 0345 60 800 33 01449 724665 OR Suffolk Family Information Service on 0345 60 800 33
    Sunshine Children's Centre

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Sunshine Children's Centre

    Who to contact

    Name
    Debbie Frost
    Position
    Manager
    Telephone
    01449 724665 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    sunshine@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook

    Additional contact

    Where to go

    Name
    Sunshine Family Hub - Stowmarket
    Address
    Stowmarket Community Centre
    Hillside
    Stowmarket
    Suffolk
    Postcode
    IP14 2BD
    View IP14 2BD on a map
    Area served
    Stowmarket
    Venue Email
    sunshine@suffolk.gov.uk
    Parking available
    Yes
    Parking details
    Ample parking is available in the Community Centre car park

    Days & Times

    Open Tuesday 08:30 - 12:15, Thursday 08:30 - 16:30, Friday 08:30 - 16:00

    Other details

    Cost Details
    Our services are free, however there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, Adults
    Accessibility
    Adapted Toilet

    Accreditation details
    Family Hubs are places where children under 5 years old and their families can receive seamless integrated services and information, and where they can access help from multi-disciplinary teams of professionals.

    Notes

    We provide the following Services:  Child and family health services. Support for children and parents with special needs. Family support and parental outreach services.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

    How do Stowmarket Family Hubs cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children under five. In Suffolk we have combined our Children’s Centres and our Health Visiting Teams, as we believe this will provide you with the best care and support. The Hub teams are made up of Health Visitors, Staff Nurses, Healthy Child Practitioners and Health & Children's Centre Advisors. 

    We are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The hub has an equal opportunity policy which is reviewed annually. We offer a range of universal and targeted support and services which are designed to meet the needs of all users. 

    Where possible, all of our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will aim to capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be adapted to meet individual’s needs. All of our toys are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment. 

    We offer a range of parenting courses and groups to help support parents in managing their children’s needs and possible challenging behaviours. Please see our timetable for a full list of groups. For more information, please do not hesitate to contact us. 

    How will staff support my child's needs? 

    Staff are available during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in helping you to meet your child’s and your family’s needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. 

    We are trained to use the Common Assessment Framework to ensure that we are able to undertake a thorough assessment of your child’s needs, recognising and building on his / her strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include: 

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with Special Educational Needs (SEN) or disabilities aged 0-25 and their parents, about education, health and social care. 
    • Suffolk Early Learning Together Service 
    • Speech and Language Therapists 
    • Behavioural Support Services 
    • Specialist Services 

    When it is time for your child to start attending nursery or school, we can support you in the transition period as we know that this can be both a challenging and an emotional time. 

    What arrangements are in place to ensure that Stowmarket Family Hubs are accessible for children and families with special educational needs and/or disability?

    Our Family Hubs are fully accessible from all entrances and exits. 

    Our outdoor play areas have ramped access and consist of some concreted areas, softer outdoor flooring and grass. Within the centres we have accessible toilets with baby change facilities. All of the rooms have a mixture of vinyl non slip flooring and / or carpeted areas. 

    The furniture within our three hubs is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    Family Hubs offering services are inclusive settings with staff who are experienced and trained in early years care and education.

    Staff training includes: 

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • Relationships build brains
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Solihull
    • Incredible years 0-5
    • Incredible Babies
    • Triple P
    • Infant Massage
    • Ages and Stages assessments
    • Schedule of Growing Skills Assessments 

    Staff can also refer to community paediatricians, speech and language therapists, audiologists, physiotherapists and the early years team.

     

    Contact
    Debbie Frost
    Telephone
    01449 724665
    Email
    sunshine@suffolk.gov.uk
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties
    Health conditions
    Learning difficulties
    Mental health conditions
    Physical disabilities
    Sensory impairments

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  21. The Willows family Hub - Ipswich

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Magdalene CloseIPSWICHSuffolkIP2 9UX
     01473 260 951 OR Suffolk Family Information Service on 0345 60 800 33 01473 260 951 OR Suffolk Family Information Service on 0345 60 800 33
    Willows Children's Centre

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

     

    Willows Children's Centre

    Who to contact

    Name
    Sam Lewis
    Position
    Manager
    Telephone
    01473 260 951 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    thewillows@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook

    Where to go

    Name
    The Willows Family Hub - Ipswich
    Address
    Magdalene Close
    IPSWICH
    Suffolk
    Postcode
    IP2 9UX
    View IP2 9UX on a map
    Area served
    Ipswich
    Parking available
    Yes
    Transport
    The number 12 bus stops in Cambrige drive, two minutes walk away from the centre. http://www.ipswichbuses.co.uk/timetable_12.html

    Days & Times

    Open Monday to Thursday 9:00am to 5:00pm. Friday 9:00am to 4:30pm.

    Other details

    Cost Details
    Our services are free, although there maybe a small cost for food and drink which is included in some activities.
    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet

    Accreditation details
    Family Hubs are places where children under 5 years old and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals

    Notes

    We have links with health services, schools, training and employment services and other organisations to provide a wide range of services. We provide the following Services: Early learning and childcare links. Effective links with Jobcentre Plus. A childminder network. Child and family health services. Support for children and parents with additional needs. Family support and parental outreach services.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    Family Hubs are for families with children under five. In Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support.   The Hub teams are made up of Health Visitors, Family Support Practitioners and Support and Information officers.

    At The South Ipswich Family Hubs, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The Hub has an equal opportunity policy which is reviewed as a minimum yearly.   We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.   Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full list of groups and for more information.

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognizing and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you through the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community.

    We are DDA compliant and are fully accessible from all entrances and exits. The site at Willows has a disabled parking space outside the front entrance.

    Our outdoor play area has ramped access and consist of some concreted areas, softer outdoor flooring, artificial grass and a covered area. The garden has a mixture of high and low level beds, where children can dig, plant and watch things grow. Within the centre we have accessible toilets with baby change facilities which include emergency alarms.

    The furniture within the centre is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    The centre is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • Relationships build brains
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Solihull
    • Incredible years 0-5
    • Social Pedagogy 
    Contact
    Fiona Roseveare
    Telephone
    01473 260 951
    Email
    thewillows@suffolk.gov.uk
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties

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  22. The Lark Family Hub - Mildenhall

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Mildenhall HubSheldrick WayMildenhallBury St. EdmundsSuffolkIP28 7JX
     01638 582 820 OR Suffolk Family Information Service on 0345 60 800 33 01638 582 820 OR Suffolk Family Information Service on 0345 60 800 33
    fb logo

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    fb logo

    Who to contact

    Name
    Samantha Whiteman
    Position
    Manager
    Telephone
    01638 582 820 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    thelark@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook
     Follow us on Twitter

    Where to go

    Name
    Lark Family Hub
    Address
    Mildenhall Hub
    Sheldrick Way
    Mildenhall
    Bury St. Edmunds
    Suffolk
    Postcode
    IP28 7JX
    View IP28 7JX on a map
    Area served
    Mildenhall, All Suffolk
    Venue Email
    thelark@suffolk.gov.uk
    Parking available
    Yes

    Days & Times

    Open Monday to Thursday 9:00am to 5:00pm. & Friday 9:00 am to 4:30 pm , Please see our timetable.

    Other details

    Cost Details
    Our services are free.
    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Wheelchair Access, Lift, Adapted Toilet

    Accreditation details
    Family Hubs are places where children under 5 years old and their families can receive seamless integrated services and information, and where they can access help from multi-disciplinary teams of professionals.

    Notes

    Services available include: Early learning and childcare. Links with Jobcentre Plus. Base for childminders. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services. Every week there are lots of play opportunities for the children.

    Health visiting can be contacted via https://www.suffolk.gov.uk/children-families-and-learning/childrens-health/health-visiting/

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    Family Hubs are for families with children under five. In Suffolk we have joined up our Hub’s with our Health Visiting service, as we believe this will provide you with the best care and support.  The Hub teams are made up of Health Visitors, Family Support Practitioners and Support and Information officers. 

    At Foley House, The Lark and Brandon Family Hubs, we are committed to promoting and providing high quality learning and play opportunities.  We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. 

    The Hub has an equal opportunity policy which is reviewed as a minimum yearly.  We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs.  We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.  Play sessions will offer activities which can be arranged to meet the individual needs and requirements of children and adapted sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in supporting their children. Topics covered in the course: strategies around behaviour, setting routines and boundaries and much more.  Please see our timetable for a full list of groups and for more information.

    Staff are on hand during our activities and can offer help and support as required.  One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required.  These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time.  Together, we can develop a transition plan which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community and have good links with Ipswich Opportunity group, which offers families a range of support services and where children with SEN can access play activities.

    Our Hubs are DDA compliant and are fully accessible from all entrances and exits. 

    Our outdoor play areas have easy access and consist of some concreted areas, softer outdoor flooring and grass. We have covered areas at both sites. We ensure all outside venues are accessible to all our families Within the centres we have accessible toilets with baby change facilities which include emergency alarms.   All the rooms have non slip flooring and have a mixture including a carpeted area.

    The furniture within both Hubs is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    The Hub is an inclusive setting with staff experienced and trained in early years care and education. 

    • Staff Training undertaken includes:
    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Incredible years 0-5
    • Triple P
    • Infant massage
    • Video Interactive Guidance (VIG) 

     

     

    Contact
    Samantha Whiteman
    Telephone
    01638 582 820
    Email
    thelark@suffolk.gov.uk

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  23. Village Rise Family Hub 0-19 (25 SEND)- North Lowestoft

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Blyford RoadLowestoftSuffolkNR32 4PZ
     01502 533570 OR Suffolk Family Information Service on 0345 60 800 33 01502 533570 OR Suffolk Family Information Service on 0345 60 800 33
    Suffolk Health and Children's Centres logo

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Suffolk Health and Children's Centres logo

    Who to contact

    Name
    Rachel Gardner
    Position
    Coordinator
    Telephone
    01502 533570 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    villagerise@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook

    Where to go

    Name
    Village Rise Family Hub - North Lowestoft
    Address
    Blyford Road
    Lowestoft
    Suffolk
    Postcode
    NR32 4PZ
    View NR32 4PZ on a map
    Area served
    Lowestoft
    Parking available
    Yes
    Parking details
    Parking is available in the Student's Car Park on the left of entrance to Benjamin Britten High School

    Days & Times

    Reception Open Monday to Thursday 9:00am - 5:00pm. Friday 9:00am - 4:30pm

    Other details

    Cost Details
    Our services are free.
    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet

    Accreditation details
    Family Hubs are places where children under 5 years old and their families can receive seamless integrated services and information, and where they can access help from multi-disciplinary teams of professionals.

    Notes

    Our service is an integrated health and children's centre service where we can offer family support, advice on health and well being, play and learning, opportunities for volunteering and have a day nursery run by YMCA on site.  Our friendly staff team organizes regular groups, workshops and 1-1 sessions which are free. We strongly encourage parents to give us their views on how we can improve services and we look forward to meeting you . Please drop in to the centre or call us to find out more.

     

    Service users involved in planning
    Yes
    Parents are encouraged to feed back at the end of sessions both verbally and through formal evaluations
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    North Lowestoft Family Hubs

     The Ark                               Village Rise

    Water Lane                           Blyford Road

    Lowestoft                             Lowestoft

    NR32 2NH                            NR32 4PZ

    Contact Details: The Ark – 01502 502230 / Village Rise – 01502 533570

    Email: theark@suffolk.gov.uk / villagerise@suffolk.gov.uk

    Named SEND Contact for our Centres:

    Kate Ryczanowski / Claire Mason

    How does North Lowestoft Family Hub cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children under five.  

    At North Lowestoft Family Hubs, we are committed to promoting and providing high quality learning and play opportunities.  We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.  The centre has an equal opportunity policy which is reviewed as a minimum yearly.  We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs.  We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.  Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours.  Please see our timetable for  a full lists of groups and for more information.

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required.  One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required.  These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you in the transition period as we know this can be both challenging and an emotional time.  Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

    What arrangements are in place to ensure that North Lowestoft Family Hubs are accessible for children and families with special educational needs and/or disability?

    We are fully wheel chair accessible from all entrances. 

    Our outdoor play areas are at ground level and consist of some concreted areas. The outside area at Village Rise has some grass and covered areas.  Gardens in both centres have a mixture of high and low level beds, where children can dig, plant and watch things grow.

    Within the Hubs we have accessible toilets with baby change facilities which include emergency alarms.   All the rooms have non slip flooring.

    The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    Both The Ark and Village Rise are an inclusive setting with staff experienced and trained in early years care and education. 

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • Makaton
    • Relationships build brains
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Solihull

     

    Who can I contact for further information?

     

    Contact
    Clare Besley - Lowestoft and Waveney Team Manager
    Telephone
    Telephone The Ark on 01502 502230

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  24. Cartwheels Family Hub

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Norton RoadHaverhillSuffolkCB9 8NF
     01440 760500 OR Suffolk Family Information Service on 0345 60 800 33 01440 760500 OR Suffolk Family Information Service on 0345 60 800 33
    logo

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

     

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    logo

    Who to contact

    Name
    Samantha Whiteman
    Position
    Manager
    Telephone
    01440 760500 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    cartwheels@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Social Media
     Like us on Facebook

    Where to go

    Name
    Cartwheels Family Hub - Haverhill
    Address
    Norton Road
    Haverhill
    Suffolk
    Postcode
    CB9 8NF
    View CB9 8NF on a map
    Area served
    Haverhill
    Venue Email
    cartwheels@suffolk.gov.uk
    Parking details
    Limited Car Parking space for families and staff using the Family Hub

    Days & Times

    Open Monday to Friday 9:00am to 5:00pm. Please go by the maps attached and not by the journey planner.

    Other details

    Cost Details
    Our services are FREE, however there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, Adults

    Accreditation details
    Family Hubs are places where families with children 0-19 (25 SEND) can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals.

    Notes

    We offer a wide range of groups for families to enjoy together. These range from drop-in groups and specific activities. Other services we offer include; parenting, antenatal classes which help you prepare for your baby, counselling and home visits.

    Please contact us for more information. Our staff are available to give support and advice. Our current timetable is available on this page and you can keep updated via our Facebook page. We look forward to meeting you and your child at some of our sessions.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

    How does Haverhill Family Hub cater for children and families with special educational needs and/or disability?

    We are open Monday to Friday, 9.00am to 5.00pm, and are for families with children.

    In Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support.   The Family Hub teams are made up of Health Visitors (HV), Family Support Practitioners (FSP) and Support and Information Officers (SIO).

    We are committed to promoting and providing high quality learning and play opportunities, along with an information service. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The centres have an equal opportunity policy which is reviewed at least on a yearly basis. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs.

    All our toys and equipment are suitable for children aged 0 to 5 years and we have a variety of specialist resources, including a range of sensory equipment.

    We offer a universal parenting course, sign-post to Parenting Partnership and one-to-one support in order to help all parents manage challenging behaviours. Please see our timetable for a full list of our groups and for more information.

    How will staff support my child's needs?

    Our staff are available during our activities and can offer help and support as required. One-to-one support is available for families in the home. We will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service - should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs - recognising and building on their strengths.

    Information, advice and guidance is available. We can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care:
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you through the transition period as we know this can be both challenging and an emotional time.   Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

    What arrangements are in place to ensure that we are accessible for children and families with special educational needs and/or disability?

    Our Hubs are Disability Discrimination Act (DDA) compliant and are fully accessible from the entrance and exit. Cartwheels has dedicated parking at the rear of the centre (and additional parking adjacent at Clements Surgery if required), automatic front door entrance / exit, and lift access to the children’s centres’ playrooms on the first floor. At On-Track there is parking to the side of the building with one dedicated disabled parking space.

     At On-Track the playroom is accessible via two slopes leading to a standard width door entrance, from which there is a shallow slope to the play area.

    Within the hubs we have accessible toilets with baby change facilities which include emergency alarms. All the rooms at both centres have a mix of non-slip flooring and carpeted areas.

    The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do staff supporting children and young people with SEND have?

    The Hub is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes: 

    ·         Autism Awareness and supporting families

    ·         WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development

    ·         Elklan – training to support staff working with children with speech, language and communication needs:

    ·         Makaton

    ·         Relationships build brains

    ·         A Positive Approach to Behaviour

    ·         Introduction to better health and wellbeing for people with learning difficulties

    ·         ACCORD

    ·         EYFS

    ·         TAC-PAC

    ·         Characteristics of effective learning

    ·         Helping parents who misuse substances

    ·         Understanding risk with all families

    ·         Solihull

    ·         Incredible years 0-5

    ·         Social Education

    Who can I contact for further information?

    Samantha Whiteman – Haverhill  Manager or Kylie Hilson – Support and Information Officer

     

    Contact
    Samantha Whiteman
    Telephone
    07944257759
    Email
    samantha.whiteman@suffolk.gov.uk
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties
    Health conditions
    Learning difficulties
    Mental health conditions
    Physical disabilities
    Sensory impairments

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  25. Eye Family Hub

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Eye Family HubChurch StreetEyeSuffolkIP23 7BD
     01473 260698 OR Suffolk Families Information Service on 0345 60 800 33 01473 260698 OR Suffolk Families Information Service on 0345 60 800 33
    Eye children's centre logo

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Eye children's centre logo

    Who to contact

    Name
    Debbie Frost
    Position
    Healthy Child Practice Manager
    Telephone
    01473 260698 OR Suffolk Families Information Service on 0345 60 800 33
    Email
    eyecypcentre@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Social Media
     Like us on Facebook

    Additional contact

    Name
    Health Visiting
    Telephone
    0345 6078866
    Email
    childrenshealth@suffolk.gov.uk
    Additional Website
    http://www.suffolk.gov.uk/healthvisiting

    Where to go

    Address
    Eye Family Hub
    Church Street
    Eye
    Suffolk
    Postcode
    IP23 7BD
    View IP23 7BD on a map
    Area served
    Eye, Stradbroke
    Venue Email
    eyecypcentre@suffolk.gov.uk
    Parking available
    No
    Notes

    There is no car park, at the Family Hub, but car parking is available in the street.   There is also two free car parks which are in Buckshorn Lane opposite the old library site & Cross Street, near the new library site. 

    The area we cover is Eye, Botesdale, Fressingfield, Laxfield, Mendlesham, Stradbroke and surrounding villages.

    Days & Times

    Open Monday to Thursday 09:00 to 17:00, Friday's 09:00-16:30.

    Other details

    Cost Details
    Our services are free, however there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, 16-25 years, Children (5-11), Adults
    Accessibility
    Wheelchair Access, Adapted Toilet
    Notes

    We provide the following services: 

    • child health clinics
    • speech and language assessments
    • child health reviews
    • parenting support groups
    • advice about money, training and employment - via signposting.
    • child and family health support such as breastfeeding peer support groups
    • outreach – bringing services to you
    • Healthy Start vitamins for children and adults
    • Foodbank vouchers
    • Family learning sessions - e.g. infant massage, introducing solids, and learning in partnership with Realise Futures & Home Start
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    How does High Suffolk & Eye Family Hub cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children 0-19 (25 Special educational Needs & Disabilities, in Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support. The Hub teams are made up of Health Visitors, Healthy Child Practitioners and Health and Children's Centre Advisors.

    At High Suffolk & Eye Family Hubs, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The centre has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full lists of groups and for more information.

    How will staff support my child's needs?

    One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your family’s and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community and have good links with Eye Opportunity Group, which offers families a range of support services and where children with SEN can access play activities. Eye Opportunity Group has a designated notice board at Eye Children’s Family Hub.

    What arrangements are in place to ensure that High Suffolk & Eye Family Hub's are accessible for children and families with special educational needs and/or disability?

    Our Hubs are DDA compliant and are fully accessible from all entrances and exits. The site at Debenham has a disabled parking space outside the front entrance.

    Our outdoor play areas have ramped access and consist of some concreted areas, softer outdoor flooring and artificial grass. We have covered areas at both sites. The garden has a mixture of high and low level beds, where children can dig, plant and watch things grow. Within the centres we have accessible toilets with baby change facilities which include emergency alarms. All the rooms at Eye have non slip flooring and Debenham has a mixture including a carpeted area.

    The furniture within both hubs is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    The Family Hub is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • Relationships build brains
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violenceBoundaries
    • Helping parents who misuse substances
    • Incredible Babies 0-5
    • Signs Of Safety
    Contact
    Debbie Frost – Healthy Child Practice Manager
    Telephone
    01473260698
    Email
    eyecypcentre@suffolk.gov.uk

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  26. Kirkley Family Hub 0-19 (25 SEND)- South Lowestoft

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Kirkley Family HubKirkley StreetLowestoftSuffolkNR33 0LU
     01473 260501 01473 260501

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

     

    Who to contact

    Name
    Helen Jeal
    Position
    Health & Children's Centre Co-Ordinator
    Telephone
    01473 260501
    Email
    kirkley@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook

    Where to go

    Address
    Kirkley Family Hub
    Kirkley Street
    Lowestoft
    Suffolk
    Postcode
    NR33 0LU
    View NR33 0LU on a map
    Area served
    Lowestoft, All Suffolk
    Parking available
    Yes
    Parking details
    Limited free parking on site
    Transport
    There are bus stops located within a short walking distance of the Hub. Bus timetables for Lowestoft can be accessed via the website suffolkonboard.com. To plan your journey to our Centre on public transport you can also go to 'transportdirect.info'. By selecting ‘Plan a Journey’ you can input your home postcode, our Centre postcode (NR33 0LU) and the time and date you wish to travel. This search will give you the bus stops, time, bus service numbers together with any time needed to walk to complete the journey.

    Days & Times

    Open Monday to Thursday 09:00am to 5:00pm and Friday 09:00am to 4:30pm
    Session Information
    Currently by appointment only

    Other details

    Cost Details
    Our services are free.
    Age Groups
    Pre-school, Adults
    Accessibility
    Wheelchair Access, Adapted Toilet

    Accreditation details
    Family Hubs are places where families can access a Health Visiting service. We offer a range of activities and support services, in a convenient location.

    Notes

    The above websites will give you more general details, guidance and assistance relating to Suffolk Health and Family Hubs. It will also enable you to follow links to health, schools, training, employment and other organisations which provide a wide range of services which you may wish to access.

    For up to date information about what is happening at Kirkley Family Hub please search Facebook for ‘South Lowestoft Childrens Centre’. (You do not have to be on Facebook yourself to be able to view this page).

    We provide a range of activities for pre-school children and families supporting both early learning and adult education. We also have services provided by local Health Visitors, Midwives and other health professionals. We have effective links with: child and family health services, family support and parental outreach. We can offer support for children and parents with special needs.

     

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    At South Lowestoft Family Hubs, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The centres have an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    For more information please see SEND Local Offer under downloads

     

    Contact
    Kate Ryczanowski / Andrea Collins
    Telephone
    01502 532740

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  27. The Ark Family Hub 0-19 (25 SEND) - North Lowestoft

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Water LaneLowestoftSuffolkNR32 2NH
     01502 502230 OR Suffolk Family Information Service on 0345 60 800 33 01502 502230 OR Suffolk Family Information Service on 0345 60 800 33
    Suffolk Health and Children's Centres logo

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Suffolk Health and Children's Centres logo

    Who to contact

    Name
    Rachel Gardner
    Telephone
    01502 502230 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    theark@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/healthvisiting
    Social Media
     Like us on Facebook

    Where to go

    Name
    The Ark Family Hub - North Lowestoft
    Address
    Water Lane
    Lowestoft
    Suffolk
    Postcode
    NR32 2NH
    View NR32 2NH on a map
    Area served
    Lowestoft
    Venue Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Parking available
    Yes
    Parking details
    Parking is free of charge in the car park - but the maximum stay is 2 1/2 hours

    Days & Times

    Reception Open: Monday to Thursday 9:00am - 5:00pm. Friday 9:00am - 4:30pm : YMCA Childcare Open Monday to Friday from 8:00am - 3:00pm. Term-time ONLY

    Other details

    Cost Details
    Family Hub services are free.
    Age Groups
    Pre-school, 16-25 years, Children (5-11), Adults, Young people
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet

    Accreditation website
    https://www.suffolk.gov.uk/healthvisiting
    Accreditation details
    Family Hubs are places where families can access a Health and Children’s Centre service. We offer a range of activities and support services, in a convenient location.

    Service users involved in planning
    Yes
    Parents are encouraged to feed back at the end of sessions both verbally and through formal evaluations
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    North Lowestoft Family Hubs:

     

    The Ark                               Village Rise

    Water Lane                         Blyford Road

    Lowestoft                            Lowestoft

    NR32 2NH                          NR32 4PZ

    Email Address

    theark@suffolk.gov.uk

    villagerise@suffolk.gov.uk 

    Named SEND Contact for our Centres:

    Kate Ryczanowski / Andrea Collins

    How does North Lowestoft Family Hub cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children under five. 

    At North Lowestoft Family Hubs we are committed to promoting and providing high quality learning and play opportunities.  We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.  The centre has an equal opportunity policy which is reviewed as a minimum yearly.  We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs.  We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.  Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours.  Please see our timetable for  a full lists of groups and for more information.

     

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required.  One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. 

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required.  These can include:

    The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care

    Suffolk Early Learning Together Service

    Speech and Language Therapists

    Behavioural Support Services

    Specialist Services

    When it is time for your child to start attending nursery or school, we can support you in the transition period as we know this can be both challenging and an emotional time.  Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

     

    What arrangements are in place to ensure that North Lowestoft Family Hubs are accessible for children and families with special educational needs and/or disability?

    Our Family Hubs are fully wheel chair accessible from all entrances. 

    Our outdoor play areas are at ground level and consist of some concreted areas. The outside area at Village Rise has some grass and covered areas.  Gardens in both hubs have a mixture of high and low level beds, where children can dig, plant and watch things grow.

    Within the centres we have accessible toilets with baby change facilities which include emergency alarms.   All the rooms have non slip flooring.

    The furniture within both hubs is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    Both The Ark and Village Rise Health and Family Hubs are an inclusive setting with staff experienced and trained in early years care and education. 

    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • Makaton
    • Relationships build brains
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Solihull

     Who can I contact for further information?

     www.suffolk.gov.uk/sendiass

    Contact
    Jenny Carter - Manager
    Telephone
    01502 502230

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  28. Carousel Family Hub - Bury St Edmunds

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Newbury Community Centre1 Charles PlaceBury St EdmundsSuffolkIP32 6RW
     01284 748355 OR Suffolk Family Information Service on 0345 60 800 33 01284 748355 OR Suffolk Family Information Service on 0345 60 800 33
    Carousel Children's Centre

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk. Health and Children’s Centre services can be accessed through the Family Hub and are places where families with young children under 5 can go to access a range of activities and support services, in a location that is handy for them.

    Please check our Facebook pages, for details of what we are offering and any activities we may be running.

    Please see our Health Visiting page for more information. www.suffolk.gov.uk/healthvisiting 

     

    Carousel Family Hub also covers the following areas outside of Bury:

    Barrow, The Fornhams, Great Barton, Risby

    Carousel Children's Centre

    Who to contact

    Name
    Vanessa Smith
    Position
    Healthy Child Practice Manager
    Telephone
    01284 748355 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    carouselchildrenscentre@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/healthvisiting
    Address
    Carousel Family Hub
    Newbury Community Centre
    1 Charles Place
    Bury St Edmunds
    Suffolk
    Postcode
    IP32 6RW

    Where to go

    Name
    Carousel Family Hub - Bury St Edmunds
    Address
    Newbury Community Centre
    1 Charles Place
    Bury St Edmunds
    Suffolk
    Postcode
    IP32 6RW
    View IP32 6RW on a map
    Area served
    Bury St Edmunds
    Venue Email
    carouselchildrenscentre@suffolk.gov.uk
    Venue Website
    https://www.suffolk.gov.uk/healthvisiting
    Parking available
    Yes
    Parking details
    Parking is available in the Community Centre car park.
    Notes

    Parking is available in the Newbury Community Centre car park.

    Days & Times

    9.00 am - 5.00 pm

    Other details

    Cost Details
    Our services are free, however there may be a small cost towards some activities for equipment, food and drink.
    Age Groups
    Pre-school, Adults

    Accreditation details
    Family Hubs are places where children under 5 years old and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals.

    Notes

    We provide the following services: Early learning and childcare. Effective links with Jobcentre Plus. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services. we offer lots of play opportunities, outdoor activities for the children - see our timetable for details of groups available.

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    How does Carousel Family Hubcater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children aged 0-19 (25 SEND). In Suffolk we have joined up our Family Hubs with our Health Visiting service, as we believe this will provide you with the best care and support. The Hub teams are made up of Health Visitors, Family Support Practitioners and Health and Children's Centre Advisors.

    We are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The centre has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full lists of groups and for more information.

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths. Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you with the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

    What arrangements are in place to ensure that Carousel Family Hub is accessible for children and families with special educational needs and/or disability?

    We are DDA compliant and are fully accessible from all entrances and exits. The site at Carousel has a disabled parking space.

    Our outdoor play areas have ramped access and consist of some concreted areas, softer outdoor flooring and artificial grass. The garden has a mixture of high and low level beds, where children can dig, plant and watch things grow. Within the centres we have accessible toilets with baby change facilities which include emergency alarms.

    The furniture is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. Many resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    The Hub is an inclusive setting with staff experienced and trained in early years care and education. 
    Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • EYFS
    • Understanding Your Childs Behaviour – Solihull Approach for Parents 
    • Webster Stratton - Incredible Years
    • Mellow Parenting
    • HENRY – Childhood Obesity
    • Building Baby Brains

    Who can I contact for further information?

    Vanessa Smith,  Manager

    Contact: 01284 733940

    Email: carouselchildrenscentre@suffolk.gov.uk

    Contact
    Vanessa Smith
    Telephone
    01284 748355

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  29. Bluebells Family Hub - Stanton

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Bury LaneStantonSuffolkIP31 2DE
     01359 254282 01359 254282
    logo

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    We are based at Bluebells Family Hub in Stanton. We run services in surrounding villages including Honington, Elmswell, Ixworth, Thurston and Woolpit.

    Some of the things we can advise and help with include:
    Parenting
    Breastfeeding
    Introducing Solids
    Healthy Lifestyles
    Toileting
    Childcare
    Benefits
    Food bank referrals
    Adult Learning
    Domestic Abuse
    Citizens Advice
    Healthy Start Vitamins
    Local baby and toddler groups

    For general enquiries, give us a call on 01359 254282 or email bluebells@suffolk.gov.uk. Take a look at our downloads on the right to see our What's On.

    Visit http://www.suffolk.gov.uk/healthvisiting for a lots of useful information and advice on a range of topics.

    Follow Bluebells Health & Children's Centre Service on Facebook for up to date news and local information.


    Health Business Centre

    Tel: 0345607886
    Email: Childrenshealth@suffolk.gov.uk
    Contact the Health Business Centre if you need advice or support from a Health Visitor or Healthy Child Practitioner or want to make or change an appointment.

    logo

    Who to contact

    Name
    Debbie Frost
    Position
    Manager
    Telephone
    01359 254282
    Email
    bluebells@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Social Media
     Like us on Facebook

    Where to go

    Name
    Bluebells Family Hub- Stanton
    Address
    Bury Lane
    Stanton
    Suffolk
    Postcode
    IP31 2DE
    View IP31 2DE on a map
    Area served
    Elmswell, Thurston, All Suffolk, Ixworth
    Parking available
    Yes

    Days & Times

    Open Monday 9am-4pm, Tuesday 9am-4pm, Wednesday 9am-12:30pm, Thursday 9am-5pm, Friday 9am-5pm

    Other details

    Cost Details
    Our services are free, however there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, Adults
    Accessibility
    Disabled Parking, Wheelchair Access, Adapted Toilet
    Service users involved in planning
    Yes
    The area we cover extends to Barnham, Finningham, Knettishall, Thelnetham and Ixworth.
    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

    How does Bluebells and Jigsaw Family Hubs cater for children and families with special educational needs and/or disability?

    Our Hubs are for families with children under five. In Suffolk we have joined up our Children’s Centres with our Health Visiting service, as we believe this will provide you with the best care and support.   The Children's Centre teams are made up of Health Visitors, Staff Nurses, Healthy Child Practitioners and Health & Children's Centre Advisors.

    We are committed to promoting and providing high quality learning and play opportunities.   We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The centre has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for full lists of groups and for more information.

     

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

    We work closely with other agencies in the community and have links with Stowmarket Opportunity Group, which offers families a range of support services and where children with SEN can access play activities.

    What arrangements are in place to ensure that Bluebells and Jigsaw Family Hubs are accessible for children and families with special educational needs and/or disability?

    Our Hubs are DDA compliant and are fully accessible from all entrances and exits. The centre at Stanton has a disabled parking space outside the front entrance.

    Our outdoor play area consists of some concrete, grass and covered areas. The garden has a mixture of high and low level beds, where children can dig, plant and watch things grow. Within the hubs we have accessible toilets with baby change facilities which include emergency alarms.  All the rooms have non slip flooring and carpeted area.

    The furniture within the centre is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    The Hub is an inclusive setting with staff experienced and trained in early years care and education.

    Staff Training undertaken includes:

    •  ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • Relationships build brains
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Solihull
    • Incredible years 0-5

     

    Who can I contact for further information?

    Debbie Frost – Health & Children’s Centre Manager

    Contact
    Lisa Cooper
    Telephone
    01359 254282
    Email
    bluebells@suffolk.gov.uk
    Conditions Supported
    Autistic spectrum conditions
    Communication difficulties
    Health conditions
    Learning difficulties
    Mental health conditions
    Physical disabilities
    Sensory impairments

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  30. Bury Library Family Hub - Bury St Edmunds, Suffolk

    A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Sergeants WalkSt Andrews Street NorthBury St EdmundsSuffolkIP33 1TZ
     01284 732266 OR Suffolk Family Information Service on 0345 60 800 33 01284 732266 OR Suffolk Family Information Service on 0345 60 800 33
    Bury Library Health and Children's centre

    A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

    Bury Library Health and Children's centre

    Who to contact

    Name
    Vanessa Smith
    Position
    Manager
    Telephone
    01284 732266 OR Suffolk Family Information Service on 0345 60 800 33
    Email
    burylibrarycc@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/
    Social Media
     Like us on Facebook

    Where to go

    Name
    Bury Library Family Hub
    Address
    Sergeants Walk
    St Andrews Street North
    Bury St Edmunds
    Suffolk
    Postcode
    IP33 1TZ
    View IP33 1TZ on a map
    Area served
    Bury St Edmunds
    Parking details
    No parking available at the Family Hub however there are a number of nearby car parks
    Restrictions to access
    You will need to be book a place for some of the courses we run. However, many of our sessions you can just 'drop-in' without booking. Phone or visit us at the centre to book your place or request more information.
    Notes

     

     

    AccessAble - access guide for Bury St Edmunds Library

    Days & Times

    We are now open Tuesdays 9-5pm, Thursdays 9-5pm and Fridays 9:30-5pm

    Other details

    Cost Details
    Our services are free, however, there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, Adults
    Notes

    Opened in Autumn 2010, the Bury Library Family Hub has been developed as part of the major library refurbishment, providing an excellent facility that is spacious, modern and well equipped. We run family activities that help children learn through play.

    Our sessions and groups are designed to assist a child’s learning and development and offer an enjoyable experience for both parent and child. Located in Bury Town centre on the ground floor of the Library, with the main Bus Station opposite and Car Parking a short walk away, the Hub is very accessible.

    Our services include: Family activities, antenatal services, health services, advice about money and housing, help with school readiness, infant massage, parenting support groups, information about childcare and accessing free early education for your child, breastfeeding support and support to access many other services according to your needs. 

    Ofsted
    View the latest Ofsted Inspection Report

    Local Offer

    Experience of including people with special educational needs and disabilities

    How does Bury Library Family Hub cater for children and families with special educational needs and/or disability?

    Family Hubsare for families with children under five. In Suffolk we have joined up our Family Hubs with our Health Visiting service, as we believe this will provide you with the best care and support.   Our teams are made up of Health Visitors, Family Support Practitioners and Support and Information Officers.

    At Bury Library Family Hub, we are committed to promoting and providing high quality learning and play opportunities.   We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The Hub has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

    Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

    We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full list of groups and for more information.

    How will staff support my child's needs?

    Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

    Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery, pre-school or school, we can support you the transition period as we know this can be both challenging and an emotional time.   Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child. We work closely with other agencies in the community.

    What arrangements are in place to ensure that Bury Library Family Hub is accessible for children and families with special educational needs and/or disability?

    Our Hubs are DDA compliant and fully accessible from all entrances and exits.

    There are some disabled parking spaces at the back of the building. Within the Hub we have accessible toilets with baby change facilities. We have non-slip flooring and carpeted area.

    The furniture is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. Resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do staff supporting children and young people with SEND have?

    The Hub is an inclusive setting with staff experienced and trained in early years care and education. Staff Training undertaken includes:

    • ECAT – Every Child a Talker
    • Autism Awareness and supporting families
    • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
    • Elklan – training to support staff working with children with speech, language and communication needs
    • Makaton
    • Relationships build brains
    • EYFS
    • Build and maintain relationships
    • Characteristics of effective learning
    • Children, trauma and violence
    • Boundaries
    • Helping parents who misuse substances
    • Solihull
    • Incredible years 0-5
    • Social Pedagogy

    Who can I contact for further information?

    Vanessa Smith – Health & Children’s Centre Manager

    Contact
    Vanessa Smith
    Telephone
    01284 732266
    Email
    burylibrarycc@suffolk.gov.uk

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  31. The Oaks Family Hub - Felixstowe

     A Family Hub is somewhere families, parents, carers, young people can get support. Our Family Hub model includes: Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and…
    Grange RoadFelixstoweSuffolkIP11 2LA
     01394 694750 OR Suffolk Family Information Service 0345 60 800 33 01394 694750 OR Suffolk Family Information Service 0345 60 800 33

     A Family Hub is somewhere families, parents, carers, young people can get support.

    Our Family Hub model includes:

    • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
    • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
    • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
    • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

    On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

    To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

     

     

     

    Who to contact

    Name
    Becky Brame
    Position
    Manager
    Telephone
    01394 694750 OR Suffolk Family Information Service 0345 60 800 33
    Email
    theoaks@suffolk.gov.uk
    Website
    https://www.suffolk.gov.uk/children-families-and-learning/family-hubs/health-and-childrens-centre-contact-details/
    Social Media
     Like us on Facebook

    Where to go

    Name
    The Oaks Family Hub
    Address
    Grange Road
    Felixstowe
    Suffolk
    Postcode
    IP11 2LA
    View IP11 2LA on a map
    Area served
    Felixstowe
    Venue Email
    theoaks@Suffolk.gov.uk
    Parking available
    Yes
    Parking details
    We have small car park in front of the Centre which includes disabled spaces.

    Days & Times

    Open Monday to Thursday 9:00am - 5:00pm, Friday 9:00am - 4:30pm.

    Other details

    Cost Details
    Our services are free, however there may be a small cost towards some activities for equipment, food or drink.
    Age Groups
    Pre-school, 16-25 years, Children (5-11), Adults, Young people
    Accessibility
    Disabled Parking, Wheelchair Access, Audio Loop

    Accreditation details
    Family Hubs are places where children and young people 0-19 yrs & (25 yrs SEND ) and their families can receive seamless holistic integrated services and information, and where they can access help from multi-disciplinary teams of professionals.

    Local Offer

    Local Offer
    Experience of including people with special educational needs and disabilities

     

    The local offer will cover support available to all children and young people with SEN or disabilities from universal services such as schools and GPs, targeted services for children and young people with SEN or disabilities who require additional short-term support over and above that routinely provided as part of universal services, and specialist services for children and young people with SEN or disabilities who require specialised, longer term support.

    How does The Oaks Family Hub cater for children and families with special educational needs and/or disability?

    Family Hubs are for families with children age 0-25. In Suffolk, our Children's centre and Health Visiting service are one team and based within the Family Hub, we believe this will provide our families with the best care and support, enabling them to provide the children in their care the best possible start. The Health and Children's centre service team is made up of Health Visitors, Healthy Child Practitioners, School Nurses and Health and Children's Centre Advisors.

    At The Oaks Family Hub, we pride ourselves on providing a welcoming and stimulating environment for all who come to see us. We aim to provide an inclusive environment where our families can feel safe and supported. Our groups, where possible, are planned within the Early Years Foundation Stage framework. This planning will look at the needs of individuals within the group and provide many opportunities for them to express themselves and grow with a range of options for open ended play, which in turn encourages an inclusive environment where everyone can express themselves and learn together. We also strive to make sure that every family and has a comfortable and non-judgmental experience when visiting The Oaks family hub.

    We value and respect all of our families and embrace the opportunity to celebrate their diversity. The Oaks Family Hub has an equal opportunity, inclusion and diversity policies which are reviewed at least yearly. We offer a wide range of universal and targeted services which are designed to meet the needs of all of our families.

    We offer a range of parenting courses to help support parents in managing challenging behaviour. Please see our timetable for full details of the groups and services we offer.

    How will staff support my child's needs?

    Firstly we will respect that parents/carers know what is best where their children are concerned and we will try not to make assumptions about what your child needs. If assistance is needed, there are always members of staff on hand during our groups who can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting the needs of your family. Our child  approach puts children at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are heard. We are trained to use the Common Assessment Framework and Signs of Safety to make sure we are able to undertake a thorough and realistic assessment of your child’s needs, which will focus on recognising and building on their strengths, in partnership with their family and any other professionals involved in their care.

    Our Health and Children's centre advisors are always on hand to offer information, advice and guidance and we can help to signpost you to other relevant local services and support as identified. These can include:

    • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care.
    • Activities Unlimited
    • Suffolk Early Learning Together Service
    • Speech and Language Therapists
    • Behavioural Support Services
    • Specialist Services

    When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition plan which will help ensure that your child’s move is as smooth and stress free as possible.

    What arrangements are in place to ensure that The Oaks  Children's Hub are accessible for children and families with special educational needs and/or disability?

    The Oaks Family Hub is Disability Discrimination Act compliant, and The Oaks family hub has an induction loop in reception. All staff are aware of the needs and sensitivities of our families with hearing difficulties and we always make an effort to communicate in other ways. All areas of the hub that are for public use are fully accessible from all entrances and exits. We also have a parking space to the left of the building for use by anyone with additional needs. If you are a regular user of the hub with an additional need, we will also draw up a Personal Evacuation Plan (PEEP) in case of an emergency. This will initially be drawn up by a member of staff who will then go through it with you.

    The furniture within the hub is entirely moveable and adaptable allowing the flexibility to create suitable spaces, if required. Our resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

    What training or experience do the staff supporting children and young people with SEND have?

    The Health and children's Centre Service within The Oaks  family hub is an inclusive setting with staff experienced and trained in early years care and education and development.

    Staff Training undertaken includes:

    • WELLCOMM (for Speech and Language)
    • Solihull Approach (Parenting support program)
    • Video Interactive Guidance (for Parental Attachment support)

     

     

    The Staff at The Oaks Family Hub

    Becky Brame– Team Manager

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