Customer First - Suffolk County Council

Customer First is the first point of contact for social services in Suffolk. We deal with enquiries and referrals about adults, children and mental health assessments.

What we do

• Provision of care packages
• Personal budgets
• Carers assessments
• Respite for carers
• Family Carer Emergency Plans
• Information and advice on maintaining independence and remaining in your own home
• Assistive Technology / Telecare Services
• Occupational Therapy Equipment
• Reablement service
• Sensory assessments
• Blue badge Scheme 

• Adult Safeguarding 

• Appropriate Adult requests
• Advocacy
• Mental health assessments
• Support for people with learning disabilities 
• CareAct assessments
• Safeguarding - Reporting a child at risk of harm, abuse or neglect

What we don't do 

• Provision of medical advice and prescribing / adminstering medication
• Wheelchairs and walking aids
• Legal advice
• Benefits advice for people not in receipt of social care services
• Hospital pre-assessments